Are you passionate about delivering excellent customer service?
Do you want to make a positive difference to our residents?
Do you enjoy working as part of a team, in a fast-paced environment?
If the answer is yes, we would like you to join us at Southampton City Council as a Service Support Officer in our Service Centre. We have a permanent, full-time and a part time position of 22 hours a week. We also have fixed term contract opportunities, with potential to be made permanent.
Our Service Support Officers are the first point of contact for all our customers and service areas. As a Service Support Officer, you will communicate well and take ownership to deliver excellent customer service. You will be the first point of contact for our customers, resolving queries, signposting people to the right place and ensuring all service requests are handled efficiently.
Our Service Support Officers work collaboratively across multi channels to maintain a high-quality service to all our customers. This is a fast-paced role in which high attention to detail is crucial in getting things right for our customers. We pride ourselves on listening to our customers and putting them at the heart of everything we do, so we want you to have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. This is a great role if you want to make a difference to people’s lives and get involved in a wide range of services that support the city of Southampton.
We constantly want to improve how we serve our customers so we ask you to promote our digital channels and use customer feedback to identify how we can ensure our customer journeys stay easy, effective and convenient.
As a crucial part of the team we will train, coach and support you to be the best you can be.
What we can offer you:
Salary: The salary band for this role is £26,402 - £28,207 per annum (pro rata). The starting salary is £26,402 with annual progression through the salary bands.
Here at SCC we have a range of different benefits, a few examples can be found below.
- Excellent local government pension with 15.2% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25–31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Contact details for informal discussion:
For further information and details regarding the Service Support Officer please contact Louise Child on [email protected].
Interview Information:
To help us shortlist we will conduct a short telephone interviews between Monday 3rd and Wednesday 5th August 2026.
Interviews will take place on Tuesday 11th June and Wednesday 12th August.
Recruitment contact details:
Email: [email protected]
Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council
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