Join Our Team as a Contact Supervisor – Coventry
Location: Coventry
Hours: Mainly weekdays (3–6pm) and weekends
Are you passionate about making a difference in the lives of children and families?
Swan Family is offering an exciting opportunity for a Contact Supervisor to join our warm and supportive team in Coventry. You’ll be working within our Children and Family Contact Centre and out in the community, helping to create safe and positive environments where families can connect, grow, and thrive.
What You’ll Be Doing
- Observing and supervising contact sessions between children and their families
- Safeguarding children by risk-managing and intervening appropriately when needed
- Writing clear, factual observation reports within agreed timescales
- Attending planning meetings and reviews to support children’s progress
- Taking part in training and supervision to continue developing your skills
About You
We’re looking for someone who is:
- Caring, patient, and approachable, with a calm nature
- Skilled in report writing and attention to detail
- Confident in managing challenging situations and resolving conflict
- Knowledgeable about safeguarding and passionate about keeping children safe What You’ll Need
Essential:
- A minimum Level 3 NVQ (or equivalent) in Children and Young People
- A current DBS for working with adults and children (we can help with this if needed)
Desirable:
- A driving licence and access to a car (not essential)
Why Join Swan Family?
At Swan Family, we believe every child deserves to feel safe, supported, and heard. You’ll be joining a dynamic, compassionate team who share a genuine passion for improving outcomes for children, young people, and families.
We’re proud to be an equal opportunities employer — we celebrate diversity and are committed to creating an inclusive environment for all. We strongly encourage applications from minority groups, women, LGBTQ+ individuals, and people with disabilities.
If you’re ready to make a real difference in your community, we’d love to hear from you!
Pay: £12.71 per hour
Benefits:
- Company pension
- Referral programme
Work Location: In person
