About the Role
Palavicini Professional Services Ltd operates within the professional services, business support, client advisory, operational coordination, and service delivery sector. We are seeking a Professional Services Director to lead client service operations, oversee business workflows, and support continued company growth.
Why Join Us?
Senior Leadership Opportunity
Take a key leadership role in improving service delivery, client relationships, and operational performance.
Competitive Compensation
Receive a strong annual salary aligned with senior professional services roles in Liverpool.
Professional Business Environment
Work in a structured setting that values organisation, communication, client service, and measurable results.
Meaningful Business Impact
Help strengthen service quality, improve client satisfaction, and support long-term company success.
Key Responsibilities
- Lead professional services operations, client workflows, and service delivery activities
- Oversee team performance, operational planning, reporting, and service standards
- Coordinate with clients, vendors, internal departments, and senior stakeholders
- Monitor service quality, client feedback, workflow efficiency, and operational risks
- Develop strategies to improve productivity, client satisfaction, and business outcomes
- Support staff development, process improvement, and leadership planning
- Prepare senior-level reports, service updates, and operational recommendations
What We Are Looking For
Experience
- Strong experience in professional services, business operations, client services, consulting support, or service delivery
- Previous senior management or department-level leadership experience is preferred
- Experience working with business clients, vendors, internal teams, or service support functions is an advantage
Skills
- Professional services leadership
- Client service and relationship management
- Team management and workflow planning
- Service delivery and process improvement
- Budget monitoring and performance reporting
- Strong organisation, communication, and decision-making skills
Education
- Bachelor’s degree in Business Administration, Management, Operations Management, Communications, Marketing, or a related field is preferred
- Professional certifications in operations management, project management, service management, business strategy, or leadership are an advantage
Pay: £82,000.00-£122,000.00 per year
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
