Contract type
Permanent - St Giles Hospice Shops
Location
Harborne
Hours
22.5 hours (3 day out of 7) 8:55am - 5:05pm trading over 7 days
Annual salary
£15,034.50 (Retail Band AA)
Last day to apply
28/06/2026
Do you have a passion for fashion and love making a difference in your local community? If so, this could be the perfect role for you!
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.
Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.
Qualifications
Desirable
· Qualifications in English and Maths.
Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE
Knowledge and experience
Essential
· Ability to lead and motivate others
· Previous retail experience
· Understands of health and safety regulations
· Ability to plan and priorities workloads and delegate accordingly.
· Outstanding communications skills.
· Excellent customer focus.
· Knowledge and understanding of sales management, profit and loss.
Desirable
· Local community knowledge
· Previous line management experience
· Experience in achieving goals and identifying opportunities
· Has the ability to implement and enforce policies
· A desire to work as part of a team to generate fresh and innovative community-based ideas.
· Some experience of Gift Aid
· Some experience of working with volunteers.
Values
· Exhibits our hospice values and behaviours
Skills
Essential
· Proven customer service skills
· Flexible and be able to adapt to change on a daily basis
· Able to complete physically demanding work in the form of standing for long periods and moving stock
· Ability to handle administrative task, such a cash handling.
· Be a keen problem solver.
· Ability to follow organisational policy and procedures.
· IT and numeracy
· Understanding of Office 365 and the ability to complete IT based tasks
Desirable
· Ability to work on own initiative and prioritise workload.
· Team Management skills
· Experience in training and developing staff and/or volunteers
Personal Attributes
· Strong communicator
· Customer focused
· Willingness to learn
· Flexible and adaptable to change
· Good interpersonal skills
· Goodtime keeping & strong work ethic
· Conducts themselves’ in a professional manner
· Good organisational skills
· Inclusive and diverse in their approach
· Empathetic
· Team Player
· Able to work under pressure
· Collaborative
· Ambassador for St Giles Hospice
Other requirements
· Eligibility to work in the UK
· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Pay: £15,034.50 per year
Benefits:
Ability to commute/relocate:
- Birmingham B17 9NE: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
