We are looking for an experienced Customer Service Advisor to join the front of house team at our accident repair centre in Enfield.
Duties as a Customer Service Advisor:
- Supporting the General Manager in all administrative duties
- Answering telephones and emails
- Allocate courtesy cars to customers
- Liaising with and updating customers throughout the repair process
- Liaising with Insurance Companies
- Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail
- To administer cash, credit card payments and banking
- To arrange deliveries and collections of vehicle with the relevant documentation in place
- Filing and cleansing of systems and data
- To ensure Customer Service Level Agreements are adhered to
Applicant expectations:
- Experience in the accident repair industry is advantageous but not essential
- Needs to be an excellent communicator and able to converse well with employees at all levels
- Previous Administration/Customer Service/Driving/Logistics experience is desirable
How to apply:
- Click on this advert and send us your CV
Job Types: Permanent, Full-time
Pay: £24,000.00-£25,000.00 per year
Benefits:
- Company pension
- Referral programme
Experience:
- Customer service: 2 years (preferred)
- automotive industry: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
