Medical Secretary/Administrator @ Holt Medical Practice, North Norfolk
£14.12 - £15.50 per hour (depending on experience)
4-5 days per week (30 - 37.5 hours)
The Role: As part of the medical secretarial (and wider administration) team, you will provide high quality, secretarial support to the GPs and other clinicians. You will play an important role in supporting staff whilst helping to ensure the smooth running of practice services and the timely delivery of patient care and communications.
You will be responsible for the accurate processing of clinical correspondence, including hospital letters, referrals, emails, and reports, ensuring it is managed promptly, safely and efficiently.
You will respond to enquiries from patients and healthcare professionals promptly, resolving queries where appropriate and escalating issues when necessary. You will liaise with hospitals, community services, and other healthcare organisations to assist in coordinating patient pathways.
The Surgery: We are a large practice with over 14,250 patients, 10 GPs and 90+ staff in total. Our main site at Holt is a modern, purpose-built surgery (recently extended and refurbished) and we have a branch surgery (open 5 days a week) at Melton Constable. Although busy and hard-working, we are a relaxed, welcoming, and harmonious Practice.
Main duties include (but are not limited to):
· Provide comprehensive secretarial and administrative support to GPs and the wider multidisciplinary team.
· Manage and prioritise incoming clinical correspondence, ensuring timely review and action.
· Process hospital letters, clinic correspondence, diagnostic reports, and other clinical documentation accurately within the clinical system.
· Prepare, submit, and track referrals using the NHS e-Referral Service (e-RS) and other referral pathways.
· Liaise with hospitals, community services, diagnostic providers, and other healthcare organisations regarding referrals, appointments, and patient care.
· Type, format, and distribute medical reports, letters, insurance reports, and other clinical documentation as required.
· Maintain accurate and up-to-date electronic patient records, ensuring data quality and completeness.
· Coding of diagnosis, procedures and results.
· Respond to telephone, email, and written enquiries from patients, clinicians, staff and external organisations in a professional and confidential manner.
· Assist patients with queries relating to referrals, appointments, test results, and medical reports, referring complex issues to the appropriate clinician or manager.
· Process requests for medical reports, subject access requests, and other documentation in line with practice procedures and relevant legislation.
· Monitor shared inboxes and workflow systems, ensuring correspondence is allocated and actioned promptly.
· Work collaboratively with GPs, nurses, allied health professionals, reception, and administrative colleagues to support efficient patient care.
· Assist with audits, data collection, and quality improvement activities as requested.
· Participate in mandatory training, practice meetings, and personal development activities.
· Ensure all work is undertaken in accordance with GDPR, NHS Information Governance requirements, and practice confidentiality policies.
About the Candidate:
· · Excellent computer skills.
· Excellent attention to detail and methodical working.
· Able to work without supervision, but confident to seek advice when needed.
· Outstanding organisational skills and ability to work independently.
· Excellent customer service skills.
· Excellent verbal and written communication skills with the ability to interact effectively with staff and patients at all levels.
· Flexibility regarding working hours is helpful and they will be able to work well in a team.
· Able to handle sensitive and/or confidential information.
· Able to work calmly under pressure to manage an unpredictable workload and tight deadlines.
· Keen problem solver with a strong drive for improvement.
· A good sense of humour.
Previous Experience?
We are ideally looking for a candidate with previous secretarial experience within the NHS specifically clinical coding, medical terminology and an understanding of NHS administrative processes. Previous experience of General Practice (and EMIS (our clinical system)) would be helpful.
Pay: £14.12-£15.50 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
