As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Customs Specialist for our Kegworth office. You will work within a team of Exception Management Specialists, working within defined processes and procedures, operating within service level agreements, and prioritizing accordingly. You will play a critical role in monitoring systems and other tools to identify, classify and resolve issues and exceptions efficiently. Working closely with key cross functional teams to gain feedback and apply learnings to be pro-active. Through root cause analysis put forward preventative actions to ensure operational excellence. Escalate complex and critical exceptions to the Exceptions Management Lead. Maintain accurate records of issues and of steps taken for resolution and provide reporting for analysis of resolution effectiveness.
- Identify exceptions within processes, systems, or transactions – monitor data and systems to detect anomalies, analyse, root cause, classify and prioritise based on severity & impact. To re-align processes and highlight system gaps for correction/improvement.
- Efficiently resolve exceptions & prevent recurrence – developing corrective actions for immediate resolution, collaborate with relevant teams to resolve in a timely manner, propose longer term improvements to prevent in future.
- Internal team audit support to ensure compliance.
- Take feedback on audit results and action to ensure consistency & improvement.
- Maintain effective communication regarding exceptions.
- Updating Exception Management Lead and any relevant stakeholders on exception status.
- Coordinate with all other relevant parties as required eg Customer, haulier and others.
- Provide support to team members and end users on exception handling procedures and standard customs tasks.
- Previous Customs experience
- Problem solving skills
- Stakeholder management.
- Managing expectations.
This position is in shifts 4 days on 4 days off
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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