Job Overview We are seeking a professional and organised Medical Receptionist / Clinic Coordinator to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service while efficiently managing administrative tasks. This role offers an opportunity to work in a supportive environment dedicated to delivering high-quality patient care. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills.
Company Description Health Consultants Inc is a healthcare-focused organization headquartered in London, United Kingdom. The company supports clients by providing medical and health-related consulting services in the Greater London area and beyond. Team members work in a professional environment with direct exposure to healthcare operations and patient-facing services. The organization values reliability, clear communication, and high standards of service. Joining Health Consultants Inc offers the opportunity to contribute to efficient clinic operations and a positive experience for patients and visitors.
Role Description This full-time, on-site Medical Receptionist / Clinic Coordinator role is based in Greater London. The position is responsible for greeting and registering patients, answering and directing phone calls, and managing the front desk in a professional and welcoming manner. Day-to-day tasks include scheduling and confirming appointments, updating patient records, verifying basic information, and coordinating with clinical staff to support smooth patient flow. The role also involves handling inquiries, managing correspondence, maintaining a tidy reception area, and assisting with routine administrative duties such as scanning, filing, and data entry. The Medical Receptionist / Clinic Coordinator will work closely with clinicians and other team members to ensure timely communication, uphold confidentiality, and provide consistently respectful, patient-centered service.
Qualifications
- Strong appointment scheduling skills and experience coordinating patient bookings and follow-ups.
- Professional phone etiquette and confidence managing high call volumes and multi-line phone systems.
- Proficiency in receptionist duties, including front desk management, patient check-in/check-out, and handling inquiries.
- Familiarity with medical terminology and comfort working in a medical office or clinic environment.
- Excellent communication and interpersonal skills, with a patient, courteous, and inclusive approach.
- Solid organizational and time-management abilities, with attention to detail and accuracy in data entry.
- Competence with basic computer applications and electronic scheduling or medical record systems.
- Previous experience in a healthcare reception, clinic coordination, or similar administrative role is preferred.
- Ability to maintain confidentiality, follow clinic protocols, and work effectively as part of a multidisciplinary team.
Duties
- Greet patients warmly and check them in efficiently upon arrival
- Manage appointment scheduling and rescheduling using clinic management software
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information as needed
- Handle administrative tasks such as filing, data entry, and processing documentation
- Liaise with healthcare professionals to coordinate patient care and appointments
- Ensure the reception area remains tidy, welcoming, and professional at all times
- Assist with billing procedures and processing payments when necessary
- Support the clinic team with additional administrative duties as required
Experience
- Previous office experience is essential, ideally within a healthcare or medical setting
- Administrative experience demonstrating organisation and multitasking skills is highly desirable
- Familiarity with appointment scheduling software or electronic health records systems is advantageous
- Excellent communication skills, both written and verbal, are required to interact effectively with patients and staff
- Ability to remain calm under pressure and handle sensitive information discreetly
This role offers a rewarding opportunity for individuals eager to contribute to a caring healthcare environment while developing their administrative expertise.
Pay: £30,000.00-£40,000.00 per year
Work Location: In person
