We are a small but expanding company based in Nottingham. We are looking to recruit an exceptional customer support specialist to join our friendly team. You will be responsible for providing 1st and 2nd line application support for our software platform.
- Provide exceptional customer service to clients through phone, email, and on-line support
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Analyse customer needs and recommend appropriate solutions
- Maintain a high level of product knowledge to effectively address customer inquiries
- Any experience in the commercial transport industry would be highly desirable but not essential as full training will be provided.
Required Skills:
- Excellent telephone manner
- Excellent communications and literacy skills
- Previous experience of providing helpdesk or call centre service
- Ability to develop good working relationships with colleagues and customers
- Work independently and as part of a team
- Accuracy and attention to detail is essential
- Excellent knowledge of Windows operating systems (Windows, 7, 8, 10 and 11)
- Experience and excellent ability using Excel, Power BI, Word, Outlook etc)
Please note, we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.
This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Please submit your CV highlighting your relevant experience for consideration.
Job Type: Full-time
Pay: From £29,000.00 per year
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
