You will provide a key interface with the customer, supporting all aspects of the customer care process for a number of our brand specialties.
Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.
Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
Proactively and professionally respond and manage customer calls/queries
Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
Provide customer Quotations in a timely manner and to a professional standard.
Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts
Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team
Actively contribute to a very fast-paced pasted positive team environment.
Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s
Be committed to learning and developing extensive product knowledge in order to provide correct and timely information to clients and customers
Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets
Multitasking on your daily workload ensuring follow-up on your individual caseload
Ability to undertake additional duties that may be assigned from time to time, for various business projects.
2-3 years experience in a Customer Service Role is essential, preferably in a Healthcare environment
Previous experience working within a medical device/pharmaceutical regulatory environment, an advantage
Knowledge and experience of all aspects of the role as outlined
Exceptional ability to meet and exceed customers’ expectations
Deliver measurable results, make and meet commitments
Proven track record of achieving and exceeding set KPI’s and targets
Attention to Detail, ensuring work is executed accurately and completely
Demonstrates energy, real initiative and ability to work independently
Track record in contributing to high-performance teams.
Strong interpersonal skills with a collaborative and team approach
Professional and effective Communicator, written and oral. Strong telephone skills.
Excellent organisation and planning skills
Comfortable with ambiguity and flexible to adapt within a change environment
Demonstrate resourcefulness to deliver a high-quality service
Strong administrative and IT/computing skills is a must
Previous experience of working with Navision or Microsoft Business Central, an advantage
Microsoft Excel knowledge essential. Description of work completed in Excel and proficiency level required
