Position: Office Administrator
Location: Cardiff – Gwaelod-Y-Gath (CF15 9AA)
Average Hours per Week: 21
Contract: Permanent
Shift Pattern: Tuesday, Thursday and Friday. Alternating shift pattern 08:00-16:00 and 10:00-18:00 with a hour unpaid lunch.
Job Summary
We are seeking a proactive Office Administrator to join our team, primarily focusing on processing direct insurance claims. The ideal candidate will possess strong organisational skills and a solid understanding of office procedures.
Purpose of Position:
To deliver administrative support in processing direct insurance claims to the highest standards. As an Office Administrator, you are expected to help run a smooth and organised office, provide effective and efficient administrative support to all teams as required.
Duties/Responsibilities will include:
- Dealing with client queries via email, telephone or face to face.
- Monitoring the insurance admin mailbox.
- Sending invoices / statements
- Arranging necessary refunds
- Follow reasonable requests given by leadership team when requested.
Coordinating direct insurance claims:
- Preparing Direct Claims
- Liaising with team members, clients and insurance companies to ensure necessary paperwork completed for processing.
- Processing paper and online claim forms
- Monitoring outstanding Direct Claims
- Processing and running practice reports
- Processing payments from clients and insurance companies
This list is by no means exhaustive and more tasks may be added to the above list as you settle in to your role.
Experience
- Proven experience in an office or administrative role is preferred.
- Proficiency in using computerised systems and software, particularly Microsoft Excel and Outlook.
- Strong typing skills with attention to detail in data entry tasks.
- Excellent organisational abilities with a focus on prioritising tasks effectively.
- Demonstrated ability to communicate clearly and professionally both verbally and in writing.
- Familiarity with general office equipment such as printers, scanners, and telecommunication systems.
If you are an enthusiastic individual looking to contribute to a dynamic team environment while honing your administrative skills, we encourage you to apply for this exciting opportunity.
Pay: £14,425.32 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Sick pay
Experience:
- Administration: 1 year (preferred)
- Veterinary: 1 year (preferred)
- Communication skills: 1 year (preferred)
Work Location: In person
