Overview
Are You Ready to Join a boutique travel company offering festival holidays and unique events?
Harmony Voyages is seeking an enthusiastic Customer Service Advisor to join our innovative team in Clitheroe
Why Harmony Voyages?
We're not your typical tour operator. Harmony Voyages is a unique hybrid business, part festival organiser, part specialist travel company, creating extraordinary music festival holidays and events under our 'Costa Festival' brand. We blend high-quality travel experiences with professional live musical performances, delivering unforgettable experiences that our customers love.
This is your opportunity to join a small, passionate team where your contribution really matters, and where travel and music combine to create something truly special.
The Role
As a Customer Service Advisor, you'll be at the heart of our customer-facing operations, playing a crucial role in helping to create memorable travel experiences, both over the phone, by email and face to face on site at our festival holiday locations.
You will be expected to:
· Actively promote our programme of UK and overseas festivals and events
- Engage in external promotion by attending various UK music festivals to attract new customers
- Build and maintain strong client relationships to encourage repeat bookings and referrals
- Handle customer enquiries via telephone, email, and face-to-face
- Offer expert advice on our worldwide and European travel destinations, festival holidays, and cruises
- Provide a concierge service including trips, airport lounges, car parking, and extended stays
- Resolve any issues during the booking process with professionalism
- Maintain full responsibility for the administration of your own bookings, whilst assisting team members with theirs when necessary
What We're Looking For
Essential:
- Proven customer service experience. Travel industry or events experience an advantage, but not essential
- Excellent communication and customer service skills
- Highly organised with exceptional attention to detail
- Ability to thrive in a fast-paced travel / events environment
- Working knowledge of Microsoft Office & Teams
- Self-motivated and able to work autonomously as well as part of a collaborative team
Desirable:
- Previous travel or events and reservations experience
- Familiarity with online flight and hotel reservations
- Passion for travel and music
- Understanding of our core 50+ demographic market (advantageous)
Requirements:
- Right to work in the UK
- Current valid passport
- Ability and willingness to travel to UK and European destinations several times per year, sometimes at short notice
- Ability to commute to Clitheroe or relocate before starting
What We Offer
- Attractive salary plus commission and bonus structure
- Five weeks holiday plus bank holidays
- Company pension scheme
- Free parking permit
- Company events
- Employee discount
- All equipment needed to perform your duties
- Opportunity to work closely with company directors in a small, dynamic team
- Discretionary 4-day week (up to 30 weeks per year are designated four-day weeks)
Our four-day working week policy
Harmony Voyages operates a four-day working week as a valued Company benefit, on the same salary as a standard five-day week. During eligible weeks you'll work 9:00am–5:00pm across four days (28 hours), with your non-working day allocated on a fair rota basis around business needs.
Around each of our Costa Festival events, the full five-day week is worked by all team.
The four-day week is a discretionary Company benefit rather than a contractual entitlement, and full details are shared with all team members as part of our Four-Day Working Week Policy.
The four-day week pattern is decided in January each year. In 2026, 30 weeks operate as 4-day weeks.
Ready to Apply?
If you're passionate about travel and are excited about the prospect of joining a unique, growing business where music and travel create unforgettable experiences, we'd love to hear from you.
To apply, please submit your CV along with a cover letter explaining why you want to join our team.
Only candidates who provide both a CV and cover letter will be considered.
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
Ability to commute/relocate:
- Clitheroe, Lancashire: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
