Studio Manager – Central London
Locations: Fitzrovia / Westfield White City / Hampstead / Chelsea / Notting Hill / Islington
Hours: Full Time, 40 hours per week (includes weekends)
Salary: £30,000 - £40,000 basic (DOE)
OTE: £40,000+ per annum (target-led)
Key Requirements
- Proven ability to sell and upsell memberships and packages
- Management experience in hospitality, fitness, health & beauty or premium service environments
- Strong leadership skills with experience managing and motivating teams
- Excellent customer service skills (face-to-face, phone and email)
- Accountable for sales performance, revenue and studio standards
StretchLAB is a boutique wellness brand specialising in 1-to-1 assisted stretching, with seven London studios and further expansion planned.
The Role
- First point of contact for clients, delivering a premium experience
- Drive sales performance with earnings linked to results
- Lead and manage Stretchologists and Receptionists
Key Responsibilities
- Deliver exceptional client experience and maximise rebooking
- Upsell sessions, packages and memberships to hit personal and studio targets
- Lead, coach and performance-manage the studio team
- Resolve customer issues professionally within 24 hours
- Maintain studio cleanliness, presentation and operational standards
- Own studio financial performance and KPIs
- Identify hiring and scheduling needs
- Recruit, onboard and train reception team members
- Support senior management with ad-hoc tasks
What We Offer
- Discounted Stretch sessions for you and family
- Company socials and team benefits
- Growth opportunities within a fast-expanding brand
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
Application question(s):
- You can reliably work 1x Weekend Day per week?
Work authorisation:
- United Kingdom (required)
Work Location: In person
