We have a vacancy within the Quality Department for an NCR Administrator, who will play a key role in the administration and coordination of the company's Non-Conformance Reports (NCRs) and customer complaint process. Working closely with departments across the business, the successful candidate will help ensure customer complaints are managed effectively, quality data is maintained accurately, and continuous improvement activities are supported throughout the organisation.
Description:
- Administer and coordinate customer complaints and Non-Conformance Reports (NCRs)
- Receive, log and allocate customer complaints to the appropriate departments for investigation
- Monitor the progress of open NCRs, ensuring actions are completed within agreed timescales
- Liaise with internal departments to obtain updates and support timely resolution of quality issues
- Produce reports and presentations on complaint trends, NCR performance and quality KPIs
- Support root cause analysis and continuous improvement activities by identifying recurring issues
- Provide administrative support to the wider Quality team across quality assurance initiatives and departmental projects
The ideal candidate will have:
- Previous experience in an administrative or coordination role, ideally within a manufacturing or quality environment
- Excellent organisational skills with the ability to manage multiple tasks and priorities
- Strong attention to detail and a high level of accuracy when maintaining records and data
- Confident communication skills with the ability to work effectively across multiple departments
- Good IT skills, particularly Microsoft Excel and Microsoft Office applications
- Experience of working with databases, reporting systems or quality management systems would be advantageous
- An understanding of customer complaint handling, NCR processes or quality systems would be beneficial
- A proactive approach with a commitment to supporting continuous improvement
Hours: 8:30am – 17:00pm
Start date: Immediate
Pay: From £30,000.00 per year
Work Location: In person
