Job Title:
Northern Trainer – South UK
Department:
Training / Technical
Reports To:
Commercial Director
Location:
Northern UK role covering North UK & possibly Ireland
Role Purpose:
To deliver high-quality technical training across the North of the UK, supporting customers, service engineers, and internal teams. The role will ensure consistent knowledge transfer aligned with Navien’s product range, supporting business growth, customer satisfaction, and brand reputation.
Key Responsibilities:
- Deliver technical training on Navien products to external customers, service partners, and internal employees
- Support and lead training for new product introductions in line with the company’s development roadmap
- Act as a brand ambassador, promoting Navien’s products and technical advantages
- Collaborate with Product Development to ensure accurate and up-to-date technical content is delivered
- Maintain effective communication with regional sales managers and wider commercial teams
- Support national and regional sales events, exhibitions, and customer engagement activities
- Build and maintain relationships with training centres and third-party training providers, ensuring consistent standards
- Deliver training through both face-to-face and remote platforms
- Provide feedback from training sessions and field interactions to support continuous improvement
- Ensure all training materials and delivery methods remain current and aligned with company standards
Key Relationships:
- Commercial Director
- Sales Director
- Product Development Team
- Regional Sales Managers
- Service & Technical Support Teams
- External Customers and Installers
- Training Partners and Centres
Person Specification:
Essential:
- NVQ Level 3 / City & Guilds or equivalent in relevant discipline
- Domestic ACS Core Units
- Unvented Hot Water (G3) certification
- Strong communication and presentation skills
- Proven ability to deliver training or technical instruction
- Experience within the heating or HVAC industry
- Knowledge of heat pump technology (practical or theoretical)
- Full UK driving licence
- Willingness to travel extensively across the UK & Ireland, including overnight stays
Desirable:
- F-Gas qualification
- TAQA/A1 Assessor Award (or equivalent)
- TAQA/V1 Internal Verifier Award (or equivalent)
- Formal training or L&D qualification (e.g. C&G 7300, 6318)
- Previous experience in a structured training or vocational learning environment
Key Competencies:
- Effective communication and presentation skills
- Strong organisational and time management ability
- Self-motivated with the ability to work independently
- Adaptability and flexibility
- Customer-focused approach
- Technical aptitude and continuous learning mindset
Working Conditions:
- Travel across Northern UK & possibly Ireland required
- Some overnight stays away from home
- Combination of training centre, on-site, and remote delivery environments
Benefits:
- 22 days annual leave + bank holidays (increasing with service up to 28 days)
- Company vehicle (training van) with private use
- Company tools and IT equipment (laptop & mobile)
- Company uniform
- Private healthcare (after 2 years’ service)
- Employee benefits/reward scheme
Pay: £45,000.00-£50,000.00 per year
Application question(s):
- Do you have right to work in the UK?
- Will you in the future, or do you currently need a visa sponsorship?
- How many years of experience in heating industry do you have?
- How many years of training experience do you have?
- What is your current gross annual salary?
Work Location: Remote
