Company Description Truebyte is a UK-based IT services provider specializing in proactive, people-led IT support and cyber security for creative and growing businesses. Founded in 2002, the company operates from London, Bristol, and Eastbourne, supporting clients with fully managed IT, round-the-clock monitoring, network infrastructure, and IT strategy. Truebyte emphasizes close collaboration with clients, aiming to work as an extension of their internal teams and to understand each setup in detail. The company holds ISO 9001, ISO 14001, ISO 27001 certifications and Cyber Essentials Plus accreditation, reflecting a strong commitment to quality, security, and environmental responsibility. Team members join a professional, service-focused environment that values reliability, accountability, and customer satisfaction.
Role Description The Information Technology Support Engineer is a full-time remote role responsible for providing high-quality technical support to Truebyte’s clients. Day-to-day tasks include responding to help desk tickets, diagnosing and troubleshooting hardware, software, and network issues, and ensuring timely resolution while maintaining clear communication with users. The role involves system administration activities such as user account management, updates and patches, basic server maintenance, and monitoring system performance. The engineer will document incidents and solutions, contribute to knowledge base articles, and escalate complex issues as needed. Collaboration with other engineers and service teams is expected to support project work, improve processes, and uphold security and compliance standards.
Duties
- Provide technical support to end-users via help desk tickets, phone calls and on-site visits, ensuring quick resolution of hardware and software issues
- Troubleshoot and resolve software problems related to operating systems
- Maintain and support computer hardware including desktops, laptops, printers, and peripherals
- Configure and manage network components like LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches to ensure secure connectivity
- Administer Active Directory for user account management, permissions and group policies; support Microsoft Windows Server environments
- Assist with server administration tasks including backups, updates, and security patches to maintain system integrity
- Support remote connectivity solutions ensuring reliable access through VPNs and troubleshoot network issues promptly
- Collaborate with cross-functional teams to analyze system performance issues and implement effective solutions
Qualifications
- Strong skills in Technical Support and Help Desk Support, with experience handling user requests and incident resolution.
- Solid foundation in Information Technology and System Administration, including user management, updates, and basic server or cloud environment support.
- Proficient Troubleshooting abilities across hardware, software, and network issues, with a structured approach to diagnosing problems.
- Familiarity with common operating systems (e.g., Windows, macOS, Linux) and standard productivity tools and collaboration platforms.
- Awareness of cyber security best practices and willingness to work within ISO and Cyber Essentials frameworks.
- Strong communication and customer service skills, with the ability to explain technical issues in clear, accessible language.
- Ability to work independently in a remote setting, manage priorities, and contribute to a distributed team environment.
- Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) or equivalent practical experience are highly beneficial.
Join us to be part of an energetic team dedicated to keeping our technology running smoothly! Your expertise will empower our organization’s success while providing you with opportunities to grow your skills in a vibrant environment.
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Referral programme
- Sick pay
Experience:
- IT support: 3 years (preferred)
Work Location: Hybrid remote in Bath
