Job description
The first ever Plantable Children’s book. Who wouldn’t want to read that and apply already?
You read our stories and then plant the pages. Our books are created in Leicester and sold to the world! If you are wondering will this be fun, hard work and full of insane experiences with a great team…then you are correct. Oh, and also, we were on Dragons Den so our business partner is Sara Davies.
We are a small business with a huge punch.
Willsow has so many different business angles, safe to say no two days are the same here.
The other side of the business is our white labelling service which has bloomed, literally, offering real, sustainable, exciting products that inspire companies. We manufacture EVERYTHING in house meaning we can provide a 24-hour service, something no one else can offer!
From trade shows, consumer shows, TV appearances (don’t worry Tom does this!), working with Sara Davies’ team, new product development, exploring new international markets and taking care and maintaining relationships with current clients right here in the UK.
No matter how big or small our clients are, we treat them all with the same approach and tone of voice, FUN!
Our head office in Leicester is looking for a brand-new SUPERSTAR Admin & Account Manager, to work on a 37.5 hour a week contract.
So, what does this job role at Willsow look like?
This role is all about nailing the basics. You’ll be the person keeping admin, orders, customer information and account support ticking along beautifully - which makes a huge difference to the whole business.
You’ll work closely with the team in the office, supporting sales, marketing, trade and retail customers, and helping everything run smoothly behind the scenes.
- On-site, in the office daily (LE3 5LX)
- Travel opportunities
- Working on Apple Macs using Microsoft Office
- Operating and utilising a CRM system
- Customer and sales data using KashFlow
- Handling customer enquiries by phone and email
- Supporting order fulfilment
- Processing orders, packing and posting
- Customer feedback and queries
- Sending dispatch confirmations and managing job sheets
- Supporting merchandise account management:
- Preparing and chasing quotes
- Upselling new products
- Orders from quote through to invoicing and fulfilment
- Supporting marketing activity and regular customer mailouts (HubSpot)
- Occasionally we do overtime, but this is always paid not like others…
- Working Monday to Thursday (8am – 4:15pm)
- Working Friday (8am-3pm)…Early finish on a Friday, happy days!
- Talking directly to clients both face to face and over the phone
- Outreaching to new and exciting clients
- Being a part of future developments of an ever-growing business, there’s always a new project in the works!
- Working on our social channels- Instagram, LinkedIn, Facebook
- Becoming a part of a multi award-winning company
- Exploring our new white-label service and looking how we can grow this
- Working with a creative and dynamic team!
If you have passion, are hardworking and are ready to take on the world with a great team, we can overlook the previous experience. Just show us you want this and want to be a part of what is next for Willsow.
Please read through this carefully and applicants MUST have cover letter including your best joke.
Benefits
- Company pension
- Employee discount
- Working at prestigious shows such as RHS Chelsea Flower Show
- Paid overtime
- Casual Wear
- Tight-knit fun family business
- Fully paid travel, food and accommodation when travel is necessary for shows
- 100% sustainable product business
Schedule
- Monday –Thursday: 8am – 4:15pm
- Friday: 8am – 3pm
- In the office
- Ready to work at these times!
- Work Location: Leicester, LE3 5LX
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
