About Us
Sopers House is the epitome of creative business and luxury leisure in Cuffley, Hertfordshire. Our dynamic complex boasts a wide range of amenities including office and meeting spaces, an auditorium, a state-of-the-art gym, health and beauty rooms, a restaurant, a vibrant café, bar, and refreshing pool and spa.
Driven by our visionary founders, we have meticulously created a harmonious blend of corporate and leisure facilities, allowing both businesses and individuals to thrive in an environment that seamlessly balances work and relaxation.
The Role
As Receptionist, you will be the first point of contact for visitors, members, and clients, delivering outstanding customer service while supporting the growth and retention of memberships. You will assist with reception operations, membership administration, membership sales enquiries, facility bookings, and general day-to-day business activities.
This is a varied role requiring a proactive and flexible individual who is willing to support all areas of the business and undertake any reasonable duties necessary to ensure the smooth operation of Sópers House.
Duties include:
- Welcome and assist all visitors, clients, and members in a professional and friendly manner.
- Manage reception duties including calls, emails, visitor sign-ins, post, bookings, and general enquiries.
- Handle membership enquiries, arrange and assist with building tours, and support membership sales and retention.
- Assisting members and visitor with Spa bands/Towels and communication offering clear return instructions.
- Assisting members with lockers, entering both male and female changing rooms during busy periods will be required.
- Support the business during a busy building during fire alarm drills, refer to health & safety induction.
- Assist with meeting rooms, co-working, gym, spa, daily bookings.
- Provide administrative support, maintain databases, issue access fobs, and update member records on all Sopers House platforms.
- Support events, marketing activities, member communications, and promotional campaigns.
- Liaise with internal departments to ensure excellent customer service and operational efficiency.
- Assist with parking administration and visitor management.
- Support other departments with ad-hoc tasks and operational requirements as needed.
- Undertake any other duties reasonably required by management to support the successful operation of the business.
- Conduct regular building checks.
- Professional telephone manner and communication skills is essential as phone work will be a part of your daily routine.
General:
Dress code is professional and smart attire will be required at all times.
Office uniform will be provided.
Key Skills
- Previous experience in reception, customer service, membership sales, administration, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confident using computer systems and managing multiple tasks.
- Professional, proactive, and customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ongoing training will be offered in person and online which will be essential to complete when promoted
- Unsociable hours may be needed to support the departments and teams’ needs
- Hours will be spread over 7 days per week from 6am to 10pm
Pay: £25,740.00-£30,420.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
Work Location: In person
