Ref Number
B01-05600
Professional Expertise
IT and Digital
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
27-Aug-2026
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
Portfolio and Product Delivery manage the delivery of technology led change, partnering with colleagues across UCL. We collaborate as cross functional agile teams and have core capabilities in experience, development & test, analysis and agile delivery management.
This role will be working within a multi-disciplinary agile product team of Moodle Developers, Analyst Developers (Ops), Learning Technologists, UX designer and Tech Leads to develop UCL’s Moodle. The team values being part of the open-source Moodle community, providing feedback and fixes upstream wherever possible to new plugins and to core Moodle.
UCL Moodle is one of the biggest Moodle sites in Europe and we are at the leading edge of Moodle at scale.
The ideal candidate will be someone who has advanced experience of Moodle. You will be dealing with 3rd line tickets, preparing application (Moodle, Mahara, etc) and testing infrastructure upgrades.
The role gives room to grow from a tester of fixes cordinating with developers towards a developer of fixes, both in terms of Moodle development or infrastrucure development (e.g. Github Actions, Ansible, AWS, Linux, Apache MySQL, etc).
While you will be mentored by senior members of the team and have opportunities to do training courses and apply your new skills, you should demonstrate your self-drive to learn new technologies and how you use them at a smaller scale.
While hosting skills are relevant to the role, and useful in investigating issues, this is a declining focus for the team as we should have no remaining self-hosted production services by summer 2027. Our Moodle Partner takes care of the hosting but we own our Moodle codebase.
Good coordination with first and second line support teams is also desirable. So is good customer support and high testing standards to ensure issues are fixed well first time.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
