Partington’s is family-owned and operates Holiday Parks across Lancashire, the Lake District and Yorkshire Dales plus Walterz Entertainment Centre near Blackpool. Established over 80 years ago, and offering Holiday Home ownership and short break holidays in an extensive range of accommodation. Partington’s also offer caravan touring holidays and seasonal touring pitches at several Parks.
For more information, please visit: https://www.partingtons.com/partingtons-people/
We are recruiting for a skilled Receptionist who will be the first point of contact for all our guests and visitors. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.
Role: Receptionist
Location: Newton Hall Holiday Park, Staining, FY3 0AX
Hours: 28-35 hours per week
Salary: £13 per hour
Shift pattern: Friday to Monday, (Tuesdays, Wednesdays and Thursdays off). Shift patterns can vary between 8.30am starts and 7pm finishes subject to business needs.
Role overview
- Check-in and check-out guests, ensuring all documentation both electronic and hard copies are completed by the guests.
- Manage both digital and hard copy filing systems for all guests.
- Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
- Answer e-mails in a professional and timely manner.
- Upsell facilities and services offered by the Park.
Benefits include:
· Birthday Treat - Additional day annual leave
· Wellness programmes
· Team Member awards
· Loyalty leave
· Bonus schemes
· 1 in 6 weekends off (if applicable) where possible
· Ongoing training and development
· Refer a friend and Great Ideas schemes
· Team events
· Use of leisure facilities across the Parks
· Discounted food
· Employee discount off holidays with the Partington Group
· Employee discount at Walterz Entertainment Hub
· Employee discount - Local Attractions Discount Scheme
· Pension scheme
· Uniform provided
Requirements:
- Proven experience as a Receptionist or a similar role within the hospitality industry with strong knowledge of customer service.
- Experience of booking systems, additional training will be provided.
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document).
- Able to produce valid driving licence.
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
Pay: £13.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Do you know anyone who currently works for Partington's?
- Briefly tell us about any experience you have with face to face hospitality, in particular with online booking systems
Licence/Certification:
- Driving License (required)
Work Location: In person
