TO APPLY
To be considered for this role, please ensure you:
- Must be 18 years or older due to the sale of nicotine products.
- Answer all application questions
- Complete the Customer Service Questionnaire
- Attach your up-to-date CV
Please note: Incomplete applications will not be considered.
Position Details
Hours / Duration:
- Guaranteed minimum of 16 hours per week, typically over two 8-hour shifts
- Additional hours may be available at times for holiday or sickness cover
About Us
We operate four retail locations across Yorkshire and are proud to be authorised Totally Wicked stockists. While our stores follow the Totally Wicked brand guidelines and customer service ethos, we are independently owned and operated by A Touch of Glass (Scarborough) Ltd.
Store locations: Scarborough, Bridlington, Driffield & Norton/Malton.
About the Role
This is a position is primarily to be located at our Driffield and/or Bridlington store. Let us know during the application process if you have a preference at which store.
We’re looking for a flexible and reliable team member who would at times help cover shifts during staff absences or holidays. While we offer flexibility with working days, some weekend availability is required, if you cannot do at least every other Saturday, please do not apply.
You will begin your training alongside experienced team members and, once confident, progress to working independently. Full training will be provided in all aspects of our products and customer service.
Description
Totally Wicked is at the forefront of the vaping industry, putting customers first and offering top notch customer service and support.
As a Retail Sales Advisor you will be the first point of contact for our customers, whether they are looking to start their journey to a healthier lifestyle by stopping smoking, or simply want to experience the wide range of products that we offer.
The key to our success is down to our outstanding teams, their product knowledge and commitment to deliver only the highest quality vaping products. We believe in providing each customer with a personalised service, tailored to their requirements, getting to know their preferences and being by their side every step of their vaping journey.
With all that in mind, you won’t be surprised that we only want the best team members who share our passion for a smoke-free life. Our team members receive bespoke training, to give them all the knowledge required to become a brand ambassador, deliver excellent customer service through product demonstrations, advice and guidance.
The ideal candidate will:
- Be approachable, enthusiastic, and professional
- Have experience in customer-facing roles (retail or hospitality preferred)
- Be honest, reliable, and hard-working
- Be confident enforcing age verification policies (Strict with ID checks for anyone under 25)
- Stay up to date with our product range and promotions
- Possess excellent communication and problem-solving skills
- Be a team player, with the initiative to work independently
- Maintain a clean and welcoming store environment
- Be comfortable working towards sales targets
- Be a current vaper or have a strong interest in vaping (training provided)
- Be willing to travel between store locations
- Be open to training and gaining product-related certifications (NCSCT)
What we offer:
- We are a company that cares about the happiness of our team and do our best to have a positive and happy working environment.
- Branded t-shirt/shirt provided.
- Ongoing training and development
- Staff discount
- Pension scheme
- Apprenticeships and NVQ training courses available (at normal pay/not reduced)
Wage TBC. Dependent on skills & experience.
___________________________________________________________________
Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly. We reserve the right to close this vacancy early if sufficient applications are received or an offer is made.
We regret we cannot contact everyone who is not selected for an interview nor provide feedback to those who have not been successful for interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Job Types: Part-time, Permanent
Pay: £12.75 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Application question(s):
- Can you work weekends?
- Do you Vape or have any experience of it?
- What would your 'ideal' number of hours per week be?
- Why do you want to apply and what makes you suitable for the role?
- Would you be happy to occasionally pick up extra hours and travel to other stores if needed e.g. for sickness/holiday cover?
- Do you drive and have a car? (This would be advantageous for if you wish to pick up extra hours covering holiday or sickness at our other stores)
- Would you prefer to;
1. Work at our Bridlington
2. Work at our Driffield store
3. Do a day in Bridlington & a day in Driffield.
4. Do not mind.
Please note: Additional hours over the 16 minimum could be at any of our 4 stores.
Experience:
- customer service: 1 year (preferred)
Work Location: In person
