Job description
BullionVault is the $9billion world leader in physical bullion (gold, silver, platinum & palladium) ownership for private investors online. This is an exciting opportunity to join a friendly team, based in Hammersmith, West London, and to support our clients across the world in (1) Italian, (2) Spanish & (3) English.
What we propose:
Working as Operations Executive you will be providing excellent customer care in English, Italian and Spanish. You should be native in either Italian or Spanish and fluent in the other two languages.
Your core duties will include:
- Answering inbound client support calls, emails and live chat.
- Handling general account enquiries from existing clients.
- Providing answers and sales information to prospective clients.
- Helping new clients to open and validate their account and to buy gold, silver, platinum or palladium with us.
- Accurately verifying the identity of new clients and their account details and entering their details in the system.
- Performing administrative, data entry and compliance-related tasks.
- Content translation from English into Italian/Spanish (website translations, articles, emails, ads…).
- Working with other teams in BullionVault to deliver great customer service.
- Assisting the payments team with general day-to-day admin to include processing of clients’ withdrawal requests, deposits and trade settlements.
- Assisting the compliance team with general day-to-day admin to include requesting relevant documents from clients and preparing and submitting the files to the Compliance Officer.
- Working two evening shifts per week.
- Providing back-up support in any other languages you know.
- Ad hoc tasks as assigned by management.
What we expect from you:
- You will be passionate about delivering excellent customer service – helping our clients promptly with the information they need.
- Enthusiastic, proactive, a great team player: you will have a flexible approach to work within a 10-person team and an ability to understand the needs of the client and of the company.
To check the level of service and commitment we expect from you, please check what our users think about us: https://www.trustpilot.com/review/www.bullionvault.com
Please note that this is not a position within a call centre.
You should have:
- Language skills. They are essential. Please only apply if you can speak and write English & Italian & Spanish. You must be a native speaker of either Italian or Spanish.
- Great and clear telephone manner. Very articulate.
- A good degree-level qualification (excellent A-levels or equivalent would be considered).
- Excellent writing skills. Impeccable spelling and grammar.
- A confident, positive, professional attitude with high attention to details, as well as an ability to work within a team and a drive to provide the best service to our users.
- Computer literacy and basic Internet skills.
- Work experience, preferably with customer service elements. No knowledge of the financial sector is expected but would be appreciated.
- Availability to work 2 days per week (Mon-Fri) a later shift, from 12 pm to 8:30 pm, to give support to our US-based customers.
This is not a call centre position. The successful candidate is expected to take ownership of cases and issues and use resources available to her/him to help resolve issues timely while delivering the fantastic customer services we are known for.
This is mainly an office-based position though working from home one day per week may be possible after completing your probation period.
You must have:
- Permanent right to work in the UK. We cannot sponsor candidates for a work visa.
What we offer:
- Job Type: Full-time, Permanent
- Salary: £32,000.00-£33,000.00 per year
- 25 days annual leave plus bank holidays.
- Monday-Friday.
- To join a small company (37 employees) with multicultural and very friendly people.
- Friendly office environment.
- Dress: casual.
- Regular events: summer BBQ, bowling, movie & pizza night, Christmas party and other social happenings.
- Pension scheme (eligible after 3 months).
- Discretionary bonus scheme.
About BullionVault:
BullionVault is the world's largest physical gold and silver online market, offering private investors the cheapest access to and storage of investment-grade bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
BullionVault users today own more than $9billion worth of bullion between them, more than is held by most of the world's central banks.
In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size.
Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013 and a third in 2021, both times for International Trade.
What it’s like to work here:
37 staff from over a dozen countries work in our new Hammersmith office, which offers great light and fantastic views across the city.
We’re just a 6-minute walk from the bus and tube station (Piccadilly, District, Hammersmith & City and Circle lines) and the shops and restaurants of Hammersmith. Bike parking and showering facilities are available in the basement, as well as a new café in the lobby.
We offer competitive salaries, a non-contractual bonus and a relaxed but dedicated work environment.
We pride ourselves on providing a great service to our customers (see BullionVault’s 2000+ 5-star reviews on TrustPilot).
Numerous social events are held throughout the year such as film night, karaoke and summer and Christmas parties.
Reference ID: CS-IT-ES-Aug2026
Expected start date: September 2026
Job Types: Full-time, Permanent
Pay: £32,000.00-£33,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Ability to commute/relocate:
- London W6 8DB: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Customer Service: 1 year (preferred)
Language:
- English fluently (required)
- either Italian or Spanish as a native speaker (required)
- Italian fluently (required)
- Spanish fluently (required)
Licence/Certification:
- Visa/Settled Status in the UK (required)
Work Location: In person
