Helpdesk Operator – PAYE
Position: Helpdesk Operator
Start Date: ASAP
Contract: 6 months initially, with potential to become permanent
Hours: 40 hours per week, Monday–Friday
Working Hours: 8:00am–5:00pm, with 1 hour unpaid lunch
Employment Type: PAYE
Interview: Teams interview
We are currently recruiting for a Helpdesk Operator to join the team on an initial 6-month contract, with the potential for a permanent position.
This role is reception-based and would suit an organised, computer-literate administrator with excellent communication skills and a positive attitude. Full training will be provided on the CAFM system.
Key Responsibilities
- Working on reception and acting as a first point of contact
- Answering incoming calls and dealing with queries professionally
- Greeting and assisting visitors
- Assigning and managing jobs through the CAFM system
- Carrying out quality checks once jobs have been completed
- Entering and maintaining accurate data
- Liaising with clients, contractors and internal teams
- Reviewing information and using good judgement to identify and resolve issues
- Ensuring jobs and associated information are accurately recorded
Key Skills & Experience
- Solid administrative experience is essential
- Good computer literacy and experience with data entry
- Strong communication and client-facing skills
- Good common sense and the ability to analyse and understand the information being entered
- A good attitude to work and willingness to learn
- Previous helpdesk or facilities experience would be beneficial but is not essential
- Experience with a CAFM system would be advantageous
- Basic DBS knowledge/background would be beneficial
- Full training will be provided on the CAFM system
Package
- PAYE rate as advertised
- 40 hours per week
- Monday–Friday, 8:00am–5:00pm
- 1 hour unpaid lunch break
- 6-month initial contract
- Potential for permanent employment
- Teams interviews
- ASAP start available
To apply: Please send your CV, highlighting your administrative, customer service and data-entry experience to [email protected] or call James on 07711 932 197
Pay: £14.75 per hour
Work Location: In person
