Connect to your Industry
We are looking to recruit outstanding individuals to become a pivotal part of our Business Support Services (BSS) team within Enterprise Business Services, EBS.
The Deal Support Hub (DSH), part of Business Support, plays a vital role in supporting Deloitte's Technology and Transformation business through pivotal deal qualification, shaping, and approval processes. This role supports Deloitte’s client-facing teams through critical governance, driving exceptional quality and risk mitigation. DSH tracks all new business (sales) opportunities, from identification of new opportunities and collaborating with senior business leaders and client-facing team members to triage these opportunities to ensure appropriate governance based on the deals’ size and complexity.
The successful candidate will support client-facing teams by identifying sales opportunities in our Global Engagement Management System (Jupiter), tracking and managing them through a dedicated workflow and case management system, and ensuring timely support. Responsibilities include scheduling key meetings using Teams and Outlook, confirming meeting quorum, recording minutes for key stakeholders, and securely storing meeting records in our Global Deloitte Quality System (DEP). The role also includes responding to Quality and Risk Management queries, working to tight deadlines, and following ISO9001 standards.
This role requires coordination with teams across various business units and countries and will be of interest to those who have a positive attitude, willingness to learn and good organisational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Ideal candidates will be looking to either start a career in Business Support, or Executive Assistants that are looking for a new challenge. You will have access to a comprehensive support and training package designed to familiarise yourself with Deloitte and the things we do as a firm.
The role description is as follows:
-
Pipeline management and case flow: you will help identify new business (sales) opportunities that are eligible for support to navigate our deal qualification, shaping and/or approval processes. You will engage with the teams working on those deals to provide that support; each deal is tracked in our workflow system, and each team member will be responsible for proactively progressing a portfolio of deals that are allocated to them, ultimately towards business approval.
- Triage deals for appropriate support and/or approval review: you will assess the size, complexity and risks of a prospective deal and our proposed bid response and use defined business logic to determine the degree of support that is required, and the level of approval needed to obtain business agreement to submit the bid response to our client.
-
Escalate to business leaders when necessary: our business is complex, and defined business logic can be challenged, and may not account for every eventuality. On occasions you will need to collaboratively work with business leaders to ensure prospective deals receive the right level of support and approval.
-
Organise meetings between bid teams and senior business leaders: we work with senior leaders from across the firm and across borders. You will need to confidently engage with these leaders and their executive assistants to negotiate meeting times in busy schedules and across different time zones, often under tight deadlines.
-
Ensure appropriate meeting quorum: the meetings we facilitate are a critical part of our firm’s governance framework, and making sure the right people are in the meeting is vital for ensuring a full and considered review towards enabling us the scale safely. This will involve following up for attendance, or sourcing delegates where this is not possible.
-
Produce meeting records and disseminate: you will attend the meetings you schedule, which will cover a broad range of topics at the heart of our firm’s bidding process including technology design, commercial modelling and risk and mitigation. Supported by AI tools you will produce a summary of the discussion and follow-up actions to be shared with the required audience.
-
Maintain ISO9001 standards: what we do forms a critical component of our firm’s governance framework, and we need to evidence to our regulators that our internal processes are robust and effective. Adhering to ISO9001 standards is therefore essential for us delivering a service that meets both our customer and regulatory requirements.
-
Shared mailbox management: you will efficiently manage a high volume of emails through a shared mailbox, prioritising urgent requests, and ensuring timely responses. Topics can range from requests for support through to general Quality and Risk Management queries.
-
Maintain a positive, professional and proactive approach: our team exists to support client-facing teams to win in the market and protect the firm through established quality and risk measures, so articulating thoughts and ideas in a manner which instils confidence in others and builds relationships at all levels across the business is necessary.
-
Seek out continuous improvement initiatives: we are keen to improve what we do and how we do it, and so you will demonstrate a degree of professional scepticism and a desire to improve the services we provide to our internal teams, working with our wider Quality and Risk Management function to do so collaboratively and constructively.
-
Attend team meetings in person: you will be aligned to either our Cardiff or Newcastle office location and expected to work in person 1-2 days per week, depending on the needs to the team. Occasional travel will also be required to our London office, which is typically once per month.
Connect to your skills and professional experience
Essentials:
-
Relationship building and influence: maintains a positive, professional and proactive approach; articulates thoughts and ideas in a manner which instils confidence in others and builds relationships at all levels across the business and with external contacts.
-
Performance drive: understands expectations and takes personal accountability for achieving high standards in their work output, is particularly detail orientated and proficient in their written work and communication skills.
-
Delivery excellence: manages and prioritises own work effectively under pressure and with an ever-changing workload, demonstrating resilience, a ‘can do attitude’ and taking initiative to keep their work on track to meet deadlines. Has excellent organisational and diary management skills.
-
Manages quality and upholds risk & confidentiality: demonstrates confidentiality, discretion and personal sensitivity, complying with quality standards and risk management procedures.
- Solution orientated: demonstrates a willingness to own and solve problems proactively and independently, is confident in self-serving to identify correct answers by navigating available online resources and make decisions with confidence. Explores a range of outcomes and proposes practical solutions.
- Talent development: shows a strong commitment to develop new skills, work with new technologies and support colleagues by sharing information and building team capability. Strong and confident communicator: takes personal responsibility in dealing with queries to/from stakeholders at all levels. Has strong written and oral communication skills and an ability to draft own correspondence, distilling faced-paced discussions into easy to understand and concise summaries.
-
Proficiency in IT: is adept at working with IT applications, including a strong command of Microsoft Office (Word, Outlook, PowerPoint, Teams).
- Self-motivated: is able to work autonomously and collaboratively in a hybrid working model.
-
Adaptable: copes well with change and ways of working, which are continually evolving.
Desirables:
-
Experience providing administrative support to business functions.
- Industry knowledge: experience in Consulting or Risk Management.
- An ability to develop effective relationships with key stakeholders.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact.” – Deloitte employee
Our hybrid working policy
You’ll be based in Cardiff or Newcastle with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
WPFULL SLICSS BASHSE LOCCAR LOCNEW
