Key Accounts Executive
Sheffield
ORONA
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
As a Key Accounts Executive, you will provide vital administrative and operational support to our National Account Managers, working closely with Regional Service and Account Managers to ensure exceptional service is delivered to our national customers. You will be responsible for maintaining accurate customer and contract data, coordinating service activity, producing client and internal reports, supporting quotations and repairs, and ensuring all operational processes are completed accurately and on time.
Key Responsibilities
-
Provide day-to-day support to National Account Managers and Regional Service Teams
- Maintain accurate customer, contract, site and equipment records within the Service Management System
- Update and manage client reporting systems, ensuring information is accurate and up to date
- Produce and distribute internal and customer reports in line with service level requirements
- Coordinate with Regional Service Teams to ensure planned maintenance and additional works are completed within agreed timescales
- Receive, process and manage job sheets, quotations and operational documentation from regional teams
- Input and maintain data across service management and client reporting systems
- Monitor service delivery performance and highlight any issues requiring action
- Act as a key point of contact for customer enquiries, providing professional and timely communication
- Manage correspondence, electronic filing and general office administration for key accounts
- Prepare and issue standard quotations for repair works as directed by Regional Service and Account Managers
- Process customer orders and coordinate programme timings with regional teams, providing regular progress updates to customers
- Liaise with internal teams to ensure customer expectations and contractual service levels are consistently achieved
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job — we offer long-term career development within a stable and growing company.
What We Offer:
Attractive Salary: Competitive pay that reflects your skills and experience
Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
Peace of Mind: Life Insurance to support you and your loved ones
Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
Eye Care: Eyecare vouchers to help keep your vision sharp
Recognition for Longevity: Long Service Awards to celebrate your milestones with us
Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
