About the Role
MTVH are looking for a Caretaker to deliver high-quality estate services across designated schemes, ensuring a clean, safe, and well-maintained environment for residents. This role plays a vital part in maintaining customer satisfaction by supporting estate operations, carrying out minor repairs, and working closely with other teams to protect MTVH’s assets and uphold service standards.
Therefore, as part of the Customer Services team, you will work collaboratively with housing, maintenance, and support teams to provide excellent front-line service. You will be visible on estates, engaging with residents, addressing issues promptly, and contributing to a safe, welcoming, and well-managed environment.
Key responsibilities
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Deliver day-to-day caretaking services, including estate inspections, cleaning oversight, and reporting repairs
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Carry out minor maintenance tasks and support the upkeep of communal areas and facilities
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Monitor estate safety, including lighting, security, and reporting anti-social behaviour or risks
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Support waste management and recycling processes, working with contractors and local authorities
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Engage with residents, provide updates, and support customer service delivery across the estate
What you'll need to succeed
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Experience carrying out basic repairs and maintaining environments to a good standard
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Strong customer service and communication skills with a resident-focused approach
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Ability to organise, prioritise tasks, and work independently
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Basic IT skills and the ability to record and report information accurately
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A proactive, flexible approach with a commitment to safeguarding and supporting residents
To meet our commitment to providing safe, high quality services to our customers we will complete a standard level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation.
Interview date/s
TBC – London
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.
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