Job Overview
We are seeking either one fulltime Care Navigator at 37.5 hours per week or two parttime team members who can share the 37.5 hours across the week.
Our standard shift patterns are 08:00 to 16:00 or 10:30 to 18:30, these change on a weekly basis to ensure fairness across the Front of House Team. On Thursdays, the practice provides extended access clinics, so the postholder must be available to work until 8pm, or be able to adjust their hours each Thursday to ensure the late cover.
As a key member of the general practice team, the Care Navigator will signpost patients to the most appropriate healthcare professional or service, ensuring that patients receive timely and effective support.
This role acts as the central point of contact for patients, managing the flow of information, messages and enquiries for the clinical and non clinical teams. You will liaise closely with colleagues across the practice as well as external agencies, secondary care and community service providers.
Alongside this, you will also carry out reception duties to help deliver a high quality, patient focused service. This includes welcoming patients, supporting triage, assisting with registrations, booking appointments and processing information (electronic and hard copy) in a timely manner in accordance with current policies.
The Care Navigator will play an integral part in the smooth running of the practice and the overall patient experience.
Duties
- Direct patients to the most appropriate clinician or service based on their presenting needs, using protocols and training.
- Gather essential information from patients via telephone or in person to support triage
- Handle incoming calls, emails and face to face enquiries professionally, ensuring that patients feel supported and informed
- Manage and book appointments according to practice procedures
- Maintain accurate patient records using clinical systems such as EMIS and Docman
- Participate in meetings, training and practice initiatives such as Flu and Covid clinics
- Uphold confidentiality, professionalism and equality ensuring all patients are treated with dignity and respect
Readesmoor Medical Practice is the largest GP practice in Congleton, providing primary care services to a patient population of approximately 14,500 people.
Readesmoor is part of the Congleton and Holmes Chapel (CHOC) Primary Care Network, working in collaboration with three other practices: Lawton House Surgery, Meadowside Medical Centre and Holmes Chapel Health Centre.
The practice and the wider PCN are supported by a comprehensive multidisciplinary team, including:
- Paramedic Practitioners
- Advanced Nurse Practitioners
- Mental Health Practitioners
- First Contact Physiotherapists
- Social Prescribing Link Workers
- Clinical Pharmacists.
This wider network of practitioners enables us to deliver high quality, patient centred care across the local community.
Interviews to be held on Tuesday 23rd June.
Job Types: Full-time, Part-time, Permanent
Pay: £12.71 per hour
Benefits:
Work Location: In person
