32 hours per week, working 4 days out of 7. Includes weekends and evenings.
SUMMARY OF THE JOB ROLE & PURPOSE:
To constantly deliver hotel policies and strategies.
To provide a high level of service and customer care.
To deliver high levels of revenue and control.
MAIN RESPONSIBILITIES
1. To ensure and deliver high levels of telephone service, enquiry handling, sales, welcome and hospitality.
2. To ensure a high level of knowledge of all company properties.
3. To conform to all rules and regulations outlined in the staff handbook in addition to those established by the General Manager.
4. To be polite and helpful to guests at all times.
5. To check in and out guests in speedily, accurately and politely.
6. To use guest’s name whenever and wherever possible.
7. To ensure the security and safekeeping with all gratuities.
8. To accurately take any messages, information, changes to reservations and pass it on to relevant department/staff.
9. To represent the Hotel at all times in a professional and knowledgeable manner.
10. To be fully conversant with:
Current room tariff midweek and weekend
Current conference tariffs
Any special offer
Hotel facilities and times of opening
Menu prices
11. To be fully aware of all guest services.
12. To be knowledgeable of whom to contact at all times for information which you personally are unable to answer.
13. To be conversant with and able to use all department equipment safely and effectively.
14. To abide by Health and Safety Regulations as required by Law
15. Any other reasonable requests
Job Types: Part-time, Permanent
Pay: From £12.75 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
