Job Summary
We are seeking a professional and friendly, experienced Dental Receptionist to join our dental practice. The successful candidate will be the first point of contact for patients, responsible for managing appointments, handling administrative tasks, and providing excellent customer service. This role offers an opportunity to work in a supportive environment where organisational skills and a warm demeanour are highly valued. The position is suitable for individuals with prior office or administrative experience who are committed to delivering outstanding patient care.
Hours of work:
Hours of Work: 24 hours per week (Mondays – Wednesdays). Shift patterns fall within practice opening hours (e.g., between 8:00 AM and 6:00 PM), with specific rotas agreed in advance. Potential to increase days/hours as operational needs grow.
Duties
- Greet patients warmly and professionally upon arrival
- Manage appointment scheduling and rescheduling using practice management software
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update personal information
- Handle administrative tasks such as filing, photocopying, and processing correspondence
- Assist with billing procedures and processing payments
- Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies
- Coordinate with dental staff to facilitate smooth daily operations
- Support the team with additional administrative duties as required
Skills
- Ideally proven office experience, within a dental setting and software
- Strong organisational skills with the ability to multitask efficiently
- Excellent communication skills, both verbal and written
- Proficient in using administrative software and practice management systems
- Friendly, approachable manner with a professional attitude
- Ability to handle sensitive information discreetly and confidentially
- Prior administrative or dental office experience is desirable, but full training will be provided for our specific practice management and CRM systems (e.g., SoE Exact, Boxly/Dengro)
✨ Benefits
We are proud to offer an enhanced perks package to support our team's wellbeing, personal development, and everyday life:
- Time for You: Paid day off for your birthday + a half-day of paid leave for charity/community work
- Health & Wellbeing: Access to a private online GP, 24/7 confidential counselling, and life & leadership coaching
- Family & Life Support: Professional legal and financial advice services, plus specialist family and menopause support
- Everyday Savings: Exclusive discounts on daily spending
- Growth: Opportunities for ongoing training and career development within the practice
This role is ideal for organised individuals who enjoy working in a patient-focused environment. Candidates should demonstrate professionalism, reliability, and a genuine desire to contribute positively to our dental team.
Ready to join our team? Apply Now to submit your CV and start your application today!
Job Type: Part-time
Pay: From £12.88 per hour
Benefits:
- Employee discount
- Health & wellbeing programme
Experience:
- Dental practice: 1 year (required)
Work Location: In person
