Summary of the Role
The Team Leader acts as the shift supervisor on the floor, coordinating the team to deliver excellent service and a smooth-running operation. They allocate tasks, support their colleagues, manage guest flow, and act as the main point of contact during their shift. They play a key role in maintaining standards and supporting the development of junior team members. Team Leaders lead by example, ensuring a safe, clean, and welcoming environment, and helping to resolve issues quickly and confidently.
Key Responsibilities
1. Shift Leadership & Supervision
- Lead the day-to-day floor operations during shifts, supporting the Centre Manager.
- Allocate tasks and team positions according to the rota and business needs.
- Ensure that all areas (play areas, floor, reception, café, and toilets) are clean, safe, and guest-ready throughout the day.
- Maintain excellent communication within the team and act as the main point of contact on shift.
2. Customer Service
- Deliver warm, friendly, and efficient service to all guests.
- Proactively manage guest flow, ensuring a positive experience even during busy periods.
- Resolve minor complaints or issues during the shift, escalating where necessary.
- Encourage safe, responsible play and enforce House Rules consistently and fairly.
3. Health & Safety
- Carry out and record daily safety checks, cleaning tasks, and basic maintenance where required.
- Ensure team members are following all health, safety, and safeguarding procedures.
- Report accidents, incidents, or concerns to the Manager on Duty and support appropriate follow-up.
4. Team Support & Development
- Support new starters with on-the-job training and ensure all team members understand their responsibilities.
- Provide feedback, encouragement, and guidance to colleagues to help maintain high standards.
- Foster a positive, respectful, and inclusive team culture.
5. Operational Support
- Assist with reception duties, customer check-ins, bookings, and phone enquiries.
- Support the café team with food and drink preparation, service, and cleaning.
- Help set up and deliver events and parties, ensuring a smooth guest experience from start to finish.
Key Skills & Experience
- Previous experience in a customer-facing, fast-paced environment (e.g. leisure, hospitality, childcare, or retail).
- Confident in leading a small team and taking ownership during a shift.
- Friendly, approachable, and professional when dealing with guests and colleagues.
- Responsible and safety-conscious with good awareness of safeguarding and H&S practices.
- Organised, reliable, and calm under pressure.
- Positive attitude and a team-first mindset.
Pay: £13.34 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
