Software Configuration Analyst - E2

Lockheed Martin -
Havant

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Job details

2 days ago

Qualifications

Microsoft Windows Server
Jira
Technical troubleshooting
Scripting and automation in system administration
Ansible
Software deployment
Incident queue management
IT service management
Ticket management
Confluence
PostgreSQL
IT support
Perl
ServiceNow
Agile
Jenkins
Shell Scripting

Full job description

Location

Havant - hybrid

About the role

The role plays a critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments and configuration changes to a large mixed-OS estate:

Responsibilities

Manage and maintain system configuration files across 2,000+ targets, including validation of configuration sets containing up to 1,500 parameters using scripting, reporting, and deployment tools.
Process and deploy 30+ types of customer-supplied operational data files (ODFs) to between 30 and 500 targets on a regular basis.
Maintain Integration & Test (I&T) and production environments, ensuring accurate, timely, and fault-free configuration and software deployments.
Monitor mission-critical applications and services, analyse performance trends, investigate service degradation, and troubleshoot application and configuration issues.
Support development and integration activities, including defect management, performance trials, system validation, and agile sprint release deployments.
Work closely with customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases.
Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians.
Create and manage customer address directories and provide ad hoc reports, tools, and utilities to customers, management, and support teams.
Assist in managing incident, service request, and change queues across multiple toolsets, while maintaining and updating processes and procedures.
Act as a key technical contact for deployment activities, advising first-line support on system changes and providing out-of-hours and 3rd-line on-call support when required.

Basic Qualifications

Strong proven background in understanding Unix/Linux technologies.
Strong proven background in supporting Windows systems and technologies.
Proven track record in deploying software to large mixed estates.
Proven track record working with enterprise management tools.
Proven track record in developing information technology systems.

Desired Skills

Windows Server
IBM Big Fix
Ansible
Jenkins
Confluence
Jira
Mercury Quality Centre
ServiceNow
Hornbill
Postgress SQL
Experience of scripting languages E.g. Bash, Windows, Perl etc.
Experience of work within a service management environment.

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About the role

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Basic Qualifications

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