Ensures that daily work schedules for SD’s are prepared and distributed.
Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements.
Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Helps resolve service problems as directed.
Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
Assists in Fleet Maintenance of all vehicles of the Branch, as directed.
Implements truck inspections and security check process.
