Looking for a career, not just a job?
Do you thrive on challenge, enjoy working with people, and want a role where every day is different?
Were looking for a motivated and resilient individual to join our Stockton Collections team as an Enforcement Agent. This is a fantastic opportunity to develop a specialist career, gain professional qualifications and build valuable skills in negotiation, investigation, customer service and enforcement.
Youll play a vital role in recovering income that helps fund essential local services for residents across Stockton-on-Tees, while working with customers to find realistic solutions and provide support where needed.
What youll be doing:
- Visiting residents and businesses to recover Council Tax, Business Rates, Parking and other outstanding debts.
- Negotiating payment arrangements and helping customers understand their options.
- Assessing financial circumstances and completing Controlled Goods Agreements where appropriate.
- Managing challenging situations professionally and achieving positive outcomes through effective communication and negotiation.
- Identifying vulnerable customers and signposting them to support services.
- Working closely with colleagues and partner organisations to deliver an effective and customer-focused enforcement service.
Who were looking for
You may already have enforcement experience, or you could be looking to bring transferable skills from customer service, housing, policing, security, the armed forces, investigations or a similar role.
Were looking for people who are:
- Confident communicators.
- Resilient and calm under pressure.
- Skilled at building rapport and influencing outcomes.
- Self-motivated and able to work independently.
- Committed to delivering excellent customer service while enforcing legislation fairly and professionally.
If youre looking for a role that offers challenge, variety, job security and the chance to make a real difference in your community, wed love to hear from you.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Why join us?
Youll receive:
- Generous Local Government Pension Scheme.
- 27 days annual leave rising with service, plus bank holidays.
- Flexible and hybrid working opportunities where service needs allow.
- Access to a wide range of employee wellbeing support.
- Ongoing professional training and development.
- Funded support to obtain and maintain Enforcement Agent certification where required.
- Career progression opportunities into senior enforcement, management and wider Revenues and Recovery roles.
- Access to employee discounts, salary sacrifice schemes and other council benefits.
- A supportive team environment that encourages learning, development and career growth.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
Rewarding careers. We do that - Stockton-on-Tees Borough Council
Want to chat about the role?
Catherine Hardy - Team Leader Stockton Collections
01642 528359
[email protected]
Nicola Ayre - Assistant Manager Income Collection
01642 528763
[email protected]
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from
[email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.
