Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits
Our standard contracts are 35 hours, but we are open to consider flexible working options and there are also opportunities to increase to a 40-hour contract subject to review and following a period within the business.
Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.
These are permanent roles will involve a shift pattern between 08:00am - 8:00pm Monday - Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day in the week)
A bit about the job:
As part of the Third-Party Capture Motor Claims team, you will be supporting Third Parties through making a claim, when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Aviva’s services, such as our repair network, or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.
Please click on the video link for an insight on how we help our customers at their times of
need: aviva_-_norwich_careers_hero (1080p) | Videos & Movies on Vimeo
Skills and experience we’re looking for
- Third Party Claims Experience: Previous experience in third party claims or claims handling is highly desirable, but not essential.
- Ambitious personality: with a ‘can-do’ attitude
- Fast-Paced Environment: Ability to multitask and prioritize responsibilities in a dynamic setting.
- Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
- Customer Focus: Commitment to delivering high-quality service and prioritizing customer needs.
- Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.
