Vacancy Type
Police Staff
Area Command / Department
Corporate Hub
Location
Newcastle
Contract Type
Permanent
Hours
Full Time
Salary Range
£42,861 - 49,716
Closing Date
26/07/2026
Role:
Salary: Band 9, £42,861 – £49,716 (Please note it is Northumbria Police policy to appoint at the beginning of the band)
Location: Agile, Middle Engine Lane
Hours/Contract: 37 hours per week, permanent
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Learn about our full benefits package
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Corporate Hub as a Public Insight Manager.
As a Public Insight Manager, you will play a key role in shaping how the organisation understands and responds to the needs, views and experiences of the public. You will lead the development and delivery of insight-led approaches, implementing solutions, services and procedures that ensure public feedback and data meaningfully inform business change and continuous improvement.
Working across the organisation and with key partners, you will drive a consistent and effective approach to capturing, analysing and using insight to influence decision-making, enhance service delivery, and support strategic priorities. This is an exciting opportunity to make a tangible impact by ensuring the voice of the public is at the heart of what we do.
What you’ll do
Lead and manage the day-to-day delivery of the Public Insight function, ensuring priorities are effectively coordinated across the wider Corporate Performance team.
Develop and implement a public consultation strategy to ensure insight activities inform organisational change and service improvement.
Coordinate and deliver engagement activities, including focus groups and digital consultations, using technology and social media to maximise reach.
Conduct research and produce high-quality reports, analysing qualitative and quantitative data to inform decision-making and enhance public confidence.
Provide expert advice and guidance to managers, using insight and research tools to support performance management and continuous improvement.
Sound interesting? For further information, and to support your application, please view the job description
What you’ll bring
Educated to degree level or equivalent experience, with strong analytical skills to identify trends, themes and insights.
Proven ability to design and implement performance, planning or business improvement frameworks.
Strong problem-solving capability, with a focus on identifying opportunities to enhance performance and service delivery.
Experience leading and developing teams, with a commitment to coaching, empowering and building capability.
Excellent communication and influencing skills, with the ability to present complex information clearly and build effective stakeholder relationships.
Demonstrates accountability, professionalism and a commitment to continuous development, equality, diversity and inclusion.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Joanne Ishida, Strategy and Policy Manager by email at
[email protected]
What we offer
26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
NHS Fleet Solutions Car Lease Scheme
Enhanced maternity, shared parental and adoption leave
Flexi time – allowing you to fit your working hours around your individual needs
Flexible working (we are happy to discuss options such as compressed hours)
Agile working – option to work from home, your team zone, and spaces across the force
Fantastic market-leading public sector pension scheme with up to 16% employer contribution
Corporate travel schemes – local rail, bus services and metro discounts
Access to private healthcare and eye test vouchers
Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
Access to gyms in some stations
Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
Cycle to work scheme
Opportunity to volunteer in local community
We are committed to building a dynamic, agile workplace where meaningful connection are key. For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Public Insight Manager with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re ing for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview and an exercise. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, ing the same fair approach for all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via
[email protected] for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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