The Lead Hospital Bookings Manager is responsible for the safe, efficient and patient‑focused coordination of all elective, diagnostic, inpatient and day‑case bookings at Greater Lancashire Hospital. The role ensures optimal theatre utilisation, consultant availability and a high‑quality private patient experience, whilst maintaining compliance with CQC Fundamental Standards and internal governance requirements.
.Key Responsibilities
1. Leadership and Operational Management
- Lead and manage the hospital booking and scheduling service
- Ensure accurate and timely scheduling of out-patient, in-patient / day‑case and diagnostic activity in line with local and national waiting times
- Act as senior escalation point for booking and scheduling issues
- Be primary point of contact for all clinicians / consultants regarding booking arrangements
- Ensure service resilience during periods of high demand
2. Patient Experience and Private Care Pathways
- Deliver patient‑centered booking processes reflective of private healthcare standards
- Oversee patient communications including appointment confirmation and changes
- Respond appropriately to patient feedback and concerns
3. Theatre and Capacity Optimization
- Demonstrate commitment to optimisation of clinical capacity across all services
- Support all specialties to minimise delays in the patient pathway and cancellations and optimise patient experience and outcomes
- Support service development and pathway redesign
4. Governance and Compliance
- Ensure compliance with CQC Fundamental Standards, consent and GDPR
- Contribute to audits, quality reviews and inspections as required
- Escalate potential /actual capacity, utilisation or safety risks appropriately
5. Workforce Management
- Line manage all booking/scheduling and admissions staff
- Lead recruitment, induction, appraisal and performance management within the service
- Ensure appropriate staffing levels to optimise standards, waiting times and patient experience
6. Performance and Reporting
- Monitor KPIs including utilisation, cancellations and patient waiting times
- Provide reports to senior management
- Drive service improvement
7. Systems and Data
- Ensure effective use of booking and patient administration systems
- Maintain accurate, confidential records
- Support digital improvements
Person Specification
Essential
- Significant experience managing hospital bookings or patient access services
- Demonstrable knowledge and experience of operational performance
- Proven people‑management experience
- Strong knowledge of CQC requirements
Desirable
- Management qualification (ILM/CMI)
- Experience in a private or independent hospital setting
- Experience in service development / redesign
Values and Behaviours
- Commitment to high‑quality patient care
- Professionalism and accountability
- Collaborative and improvement‑focused approach
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Education:
- A-Level or equivalent (preferred)
Experience:
- NHS Operational Performance: 3 years (required)
- Administrative and / or Customer: 3 years (required)
Work Location: In person
