Job Summary
We are seeking a dynamic and highly skilled Service and Repair Director to lead our service and maintenance operations with energy and precision. In this pivotal role, you will oversee the entire service and repair division, ensuring exceptional customer satisfaction, operational efficiency, and team performance. Your leadership will drive continuous improvement, foster a culture of excellence, and ensure that all service activities meet the highest standards of quality and safety. If you thrive in a fast-paced environment and are passionate about managing teams to deliver outstanding results, this opportunity is for you!
Duties
- Lead and manage the service and repair teams, providing clear direction, motivation, and support to achieve operational goals
- Develop and implement strategic plans to optimize service workflows, reduce turnaround times, and enhance customer experience
- Supervise daily operations, including scheduling, resource allocation, and quality control of repair activities
- Foster a culture of safety, accountability, and continuous improvement across all service functions
- Monitor key performance indicators (KPIs), analyze data trends, and implement corrective actions to improve efficiency
- Collaborate with other departments to ensure seamless communication and coordination for service projects
- Recruit, train, and develop team members to build a high-performing workforce with strong leadership skills
Qualifications
- Proven supervising experience in a fast-paced service or repair environment with a track record of successful team management
- Strong management skills with the ability to lead multiple teams simultaneously while maintaining high standards of quality
- Demonstrated leadership qualities with the ability to inspire teams, foster collaboration, and drive results
- Excellent organizational skills to oversee operations, schedules, and resource planning effectively
- Clear communication skills for engaging with team members, customers, and senior management
- Technical knowledge relevant to the industry’s repair processes is preferred but not mandatory
- A proactive mindset with problem-solving abilities and a passion for delivering exceptional service
Join us as our Service and Repair Director to energize our operations through innovative leadership! Bring your expertise in supervising teams, managing complex workflows, and inspiring excellence—your leadership will shape our success story. We’re committed to supporting your growth as you lead our dedicated service professionals toward new heights!
Pay: £45,000.00-£65,443.62 per year
Benefits:
- Company car
- Company pension
- Flexitime
- Private medical insurance
Work Location: In person
