NHSP ID: 90486
Job Title: Receptionist / Office Clerk
Department: Central CAMHS (Child and Adolescent Mental Health Services)
Duration: This is a temporary role, and it is currently due to last until roughly May 2027
Location: Mary Chapman House, 120 Hotblack Rd, Norwich, NR2 4HN
Hours & Working Pattern: 37.5 hours per week, Mon - Fri, 8:30am - 5pm (1-hour lunch break)
Pay Banding: Band 2 - £12.92 per hour
Trust: Norfolk and Suffolk NHS Foundation Trust
The postholder must have the following experience:
At least 1 year experience in a Customer Facing role
Administrative experience
NOTE: This is for a Mental Health Service dealing with children up to the age of 14 - the postholder could potentially be subject to distressing situations and information.
Job Description
ROLE SUMMARY
· To provide reception and switchboard service to the Integrated Delivery Team.
· To provide administrative, typing and data support to the teams as directed by the Clinical Team Leader / Senior Clinical Team Administrator.
DUTIES AND RESPONSIBILITIES
Communication
· Operate the Locality / IDT switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.
· Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.
Knowledge & Training
· Undertake professional development as identified in appraisal and supervision.
· Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.
General
· Log visitors in and out of building, allocating ID badges as appropriate.
· Sort and distribute incoming and outgoing mail.
· Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.
· Receive and process information from teams including typing, photocopying and faxing documents.
· Maintain room booking systems.
· Maintain filing systems as per Trust Policy and Procedures.
· Monitor and order stationery.
· Provide flexible support and cover across the Locality Teams / IDTs as indicated by service need and under direction of Clinical Team Leader or Senior Clinical Team Administrator or their deputy.
· Attend meetings as required and appropriate to the role and taking minutes.
· Undertake any other appropriate tasks as requested by the Clinical Team Leader or Senior Clinical Team Administrator to meet the needs of the service.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates - work this week, get paid next week
· Essential support when you need it- 24/7 365 days - call us anytime
· Multi locational - work across neighbouring Trusts
· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities - Keep up with the essentials and more
· Build holiday allowance for every shift you work - your work life balance is important to us
· Stakeholder pension scheme available - a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
#INDAC
Pay: £12.92 per hour
Experience:
- Customer-Facing: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
