Summary:
We are seeking a friendly and organised Part Time Receptionist to join our team in the vibrant hospitality and catering industry in Bournemouth. This role is essential for providing excellent customer service and ensuring smooth operations at our front desk. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and supporting the overall guest experience.
Responsibilities:
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Greet and welcome guests in a warm and professional manner.
- Answer phone calls and respond to inquiries promptly and courteously.
- Manage bookings and reservations, ensuring accuracy and attention to detail.
- Maintain the reception area, keeping it tidy and presentable.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Handle guest complaints and feedback with professionalism and empathy.
- Collaborate with other team members to ensure a seamless guest experience.
Qualifications:
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Previous experience in a customer service or receptionist role is preferred but not essential.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and independently.
- Proficient in using office software and telephone systems.
- Excellent organisational skills and attention to detail.
- A friendly and approachable demeanour.
Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.
