About GreenThumb
Here at GreenThumb, we've been making lawns look beautiful, lush, and weed-free for over 40 years. We've grown to become Europe's largest lawn care company, with over 220 branches nationwide and more than 2 million visits to customers' homes every year. We're proud of what we do — and we'd love for you to be part of it!
Our Head Office is conveniently located on Junction 26 of the A55, less than 40 minutes from Chester and Wrexham by car, with great local transport links nearby too.
About the Role
This is a temporary summer role ending end of August 2026. Working 37.5 hours per week; Monday-Friday; varying flexible shift pattern including Saturdays.
This is a fantastic opportunity to join a positive, energetic, and supportive team You’ll interact with customers to provide technical advice and guidance on treatments across the GreenThumb network. You will be involved in all aspects of customer interactions – from post, email, live chat, and inbound and outbound calls. You will also liaise with our network of corporate branch managers and franchise branches.
Through these interactions, you will help customers reschedule treatments, advise on account balances, upsell additional products, handle complaints using our customer care action plan, and recommend appropriate solutions to help achieve a wonderful lawn.
Main Duties & Responsibilities
Engage with customers across a variety of channels including phone, post, live chat and email, delivering excellent levels of knowledge and customer service.
Handle all customer cases in a professional, prompt, and courteous manner, demonstrating appropriate levels of empathy throughout.
Interested? click 'Apply' below - we'd love to hear from you.
