Right at Home Bournemouth and Poole is an Outstanding homecare provider, supporting older people and vulnerable adults in their own homes, with the goal of helping them remain safe, happy and independent at home.
If you are a caring, organised and relationship-focused professional, we would love to hear from you. As our Client Lead, you will play a vital role in ensuring every client and family receives an outstanding experience from their very first enquiry through to their ongoing care journey. You will build trusted relationships, support clients to access the right care at the right time, and work closely with our care and office teams to ensure the highest standards of service delivery.
This is an exciting opportunity for someone who is passionate about people, enjoys building meaningful relationships, and wants to make a genuine difference in the lives of others.
Why should you choose us?
Competitive salary of £29,000
Be part of an Outstanding rated home care service
20 days holiday plus Bank Holidays
Pension scheme
Clear career progression opportunities
Paid on-call rota where you earn in addition to your salary for every shift you undertake
A supportive and friendly team environment
Mobile phone allowance
Blue light card funded by us
Your main duties and responsibilities
Supporting new clients
Be the first friendly point of contact for prospective clients and their families
Respond to enquiries promptly and professionally
Arrange and carry out client assessments
Support new clients through the onboarding process, ensuring care starts smoothly and efficiently
Work closely with the scheduling and care teams to ensure new packages of care are implemented successfully
Looking after existing clients
Complete regular client reviews and ensure records remain accurate and up to date
Build strong relationships with clients and their families, maintaining regular contact
Identify and resolve concerns at an early stage, ensuring clients feel listened to and supported
Complete audits and quality checks in a timely manner
Ensure care arrangements continue to meet clients' changing needs
Support families in understanding the care options available to help loved ones remain at home for longer where appropriate
Working as part of the team
Work collaboratively with Carers, Coordinators and Managers to deliver outstanding client outcomes
Share feedback and ideas to continuously improve the service
Support the implementation of local marketing activities, both digital and community-based
Follow company policies, procedures and professional standards at all times
Provide general support within the office as required
Participate in the out-of-hours rota
Deliver hands-on care when required to support the needs of the business
What qualifications and experience do you need?
Experience working within the health and social care sector
Excellent communication and relationship-building skills
Experience conducting assessments, reviews or client-facing meetings would be advantageous
Strong organisational skills and attention to detail
A person-centred approach with a genuine passion for delivering outstanding care
Confidence using digital systems and maintaining accurate records
Right to Work full-time in the UK
Full UK driving licence and access to a vehicle
We take great pride in developing our team. If successful, you will have access to an outstanding support network to help you grow professionally and reach your full potential.
Right at Home is an equal opportunities employer and we are committed to ensuring that no applicant receives less favourable treatment on the grounds of personal or protected characteristics.
