About us
Good Hotel is a social impact business. This means that our excess profits go to good causes around the world. We believe in human potential. So we put our profits where the people are and invest in our local communities. Good Hotel provides long-term unemployed people with the opportunity to build a career in hospitality and all excess profits go to Niños de Guatemala, a charity that provides education to disadvantaged children.
Benefits:
- Staff food on duty
- Good experience stay
- F&B discount
- Reward of £10 for every positive name mention in online feedback
- Upselling incentives
- Employee Assistance confidential hotline
- Recommend a friend scheme
- Hero of the month / year
- 2 staff parties every year
GOOD HOTEL LONDON IS LOOKING FOR
Night Manager - Shift Pattern of 4 on and 4 off. 12 hours per shift.
Permanent Contract
Competitive Salary
Night Manager
Your role is to lead the front of house team during the night provide a naturally friendly, helpful and responsive level of service for our guests as well as to ensure the hotel runs in a safe orderly manner during the night/day.
This role suits someone who’s flexible, well organised, possess excellent communication skills, can work on their own initiative as well as motivating others and have a genuine desire to work in the hospitality industry.
Key responsibilities
- Support the night team conducting arrival and departure processes whenever required
- Ensure the accuracy of guest billing
- Manage the hotel during the night to ensure guests and team are well cared for
- Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments
- Ensuring team are always in correct uniform and represent our organisation in the best possible way
- Ensuring all legal, health and safety requirements are met at all times, action any potential audit points within given timelines
- Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy
- Assist the Front Office Manager in any queries
- Assist and Manage the devising of SOP’s
- Managing no-shows, cancellations and liaising with reservations team where applicable
- Ensure all guests are quoted the correct rate as per the selling strategy and website
- Ensure all telephone calls are answered as quickly and efficiently as possible
- Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum
- Ensure the team is well motivated and informed of day to day activity
- Lead night team in recruitment, training and development
- Monitor the performance of the team and gives regular feedback regularly
- Collaborate with all hotel’s departments
- Handling guest complaints and supporting wider team empowerment across the business
- Communicate daily with your Line Manager any issues resolved or needing follow up
- Ensure the public area and back of house areas are maintained at all times
- Respond to online guest reviews on Trip Advisor, Expedia, Booking.com, and others as requested by your line manager
- Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Requirements
- Leadership skills
- Good written and spoken English
- Problem solving skills and forward thinking
- Effectively build relationships with customers
- High attention to detail
- Organized and self-motivated
- 2 years’ experience in hospitality management or similar customer service-orientated business
Job Type: Full-time
Pay: From £32,500.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
