We are seeking a detail-oriented and organised Warranty Administrator to join our team. The successful candidate will play a crucial role in managing warranty claims, ensuring that all processes are handled efficiently and accurately. This position requires strong administrative skills, excellent phone etiquette, and proficiency in various computer applications. The Warranty Administrator will be responsible for maintaining records, processing claims, and providing exceptional support to both customers and internal teams.
The successful applicant will receive manufacturer supported training opportunities and in-house training specific to the role. Rawlinson Automotive has been a family run business for over 35 years, we take great pride in our staff members and try to be flexible where possible to support our staff in their work-life balance.
Responsibilities
- Manage the warranty claims process from initiation to resolution.
- Maintain accurate records of all warranty claims and related documentation.
- Communicate effectively with manufacturers regarding warranty enquiries and claims status.
- Carry out invoicing and record keeping related to warranty transactions.
- Perform clerical tasks such as filing, scanning, and organising documents.
- Assist in the preparation of reports using Pinewood DMS.
- Ensure compliance with company policies and procedures related to warranties.
- Provide administrative support to the Service department as needed.
- Strong communication skills, between departments and an ability to work off own initiative where necessary.
Requirements
- Excellent phone etiquette and interpersonal communication abilities.
- Proficiency in office software, Pinewood DMS and manufacturers systems.
- Strong data entry skills with an attention to detail.
- Ability to manage multiple tasks effectively while maintaining a high level of accuracy.
- Familiarity with clerical duties and office procedures is advantageous.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
If you are a motivated individual with a passion for administration and customer service, we encourage you to apply for this exciting opportunity as a Warranty Administrator/ Parts administrator.
Job Type: Full-time or Possible Part time position
Job Type: Full-time
Pay: From £25,500.00 per year
Benefits:
- Company pension
- Free parking
Work Location: In person
