Sales Adviser - Flooring Department
20 Hours Per Week | Flexible Working Pattern Across 3 Days
Are you passionate about delivering excellent customer service and helping customers bring their home improvement projects to life? We are looking for a motivated and customer-focused Sales Adviser to join our Flooring Department at our Downtown Boston store.
This is an exciting opportunity to work in a specialist department, helping customers choose the right flooring solutions for their homes while earning additional rewards through our performance-based commission scheme.
The Role
As a Sales Adviser within our Flooring Department, you will play a key role in supporting customers from initial enquiry through to project completion. You will provide expert advice on our range of flooring products and services, ensuring every customer receives outstanding service and a positive shopping experience.
Key responsibilities include:
- Selling all aspects of our flooring range, including carpets, vinyl, laminate, and other flooring solutions.
- Understanding customers' needs and recommending suitable products and services.
- Using department planning and design tools to help customers visualise their flooring projects.
- Producing accurate quotations and pricing for flooring projects.
- Following up quotations and converting enquiries into sales.
- Troubleshooting customer queries and resolving issues effectively.
- Working collaboratively with colleagues to deliver excellent customer outcomes and support business performance.
- Maintaining high standards of product knowledge and department presentation.
About You
We're looking for someone who:
- Has excellent communication and customer service skills.
- Enjoys building relationships and finding solutions for customers.
- Is confident using computer-based systems and planning tools.
- Has strong organisational and problem-solving abilities.
- Can work flexibly across three days per week.
- Previous experience in a sales, retail, flooring, or home improvement environment is desirable but not essential.
What We Offer
- Performance-based commission, providing the opportunity to boost your earnings.
- Staff discount of up to 20% across a wide range of products.
- Subsidised food and drink while at work.
- A unique employee ownership benefit through our Staff Trust, which holds 15% of the Company's shares. This means employees can share in the Company's success through profit distributions whenever dividends are paid to shareholders.
- Ongoing training and development opportunities.
- A supportive and inclusive working environment.
If you enjoy helping customers create beautiful spaces, have a passion for sales, and want to be part of a successful team, we'd love to hear from you.
Expected hours: 20.0 per week
Benefits:
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
Application question(s):
- Are you of school leaving age or older? Please answer 'Yes' or 'No'
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
