South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
Are you passionate about helping people build stable, fulfilling lives? Do you thrive in a role where every day brings the chance to empower others, solve problems, and strengthen communities? If so, we want to hear from you!
We’re looking for a Housing Sustainment Advisor to work closely with Housing Officers and support teams to deliver an excellent Intensive Housing Management (IHM) service. This is a community-based role, working across all areas of Plymouth, supporting residents to sustain their accommodation, live independently, and move forward with confidence.
As a Housing Sustainment Advisor, you will be the friendly, practical support that helps customers maintain their homes and progress toward positive outcomes. Your work will include:
Regular home visits to review accommodation, assess progress, and agree next steps
Guiding residents on maintaining safe, clean, well-kept homes
Coordinating repairs, contractor access, and essential services
Supporting budgeting, income maximisation, and charity applications
Helping customers bid for social housing and liaise with landlords and providers
Carrying out needs and risk assessments to ensure appropriate support is in place
️ Identifying safeguarding concerns and coordinating appropriate referrals
Working collaboratively with Housing Officers, social care, mental health teams, health services, and external agencies
️ Maintaining accurate records and contributing to case discussions and reviews
You will take a person-centred, strengths-based approach, empowering customers to develop the skills and confidence they need to succeed.
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A rewarding role where your work has real, tangible impact
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Supportive team culture with ongoing training and development
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Opportunities to collaborate with a wide range of services and professionals
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The chance to play a key role in improving housing stability across Plymouth
You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 25th September 2026
Empathetic, patient, and able to build trust quickly
Highly organised and confident working independently in the community
A great communicator and natural problem-solver
Comfortable working with a wide range of support agencies
Motivated by improving people’s lives and strengthening local communities
