About The Role
- Job Title: AutosOnShow - Customer Service Advisor
Salary: £25,000 - £28,000 per annum
Location: Remote (occasionally visiting the office)
Working Hours: Monday to Friday – 9am – 5.30pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
AutosOnShow was established in 2010 and is a successful global software development company providing video and imaging solutions to a number of clients across the automotive industry. Expanding into global markets, the business is going through a period of rapid growth and expansion and has won numerous awards for its video and imaging solutions including Microsoft Innovation of the Year Award and Retail Week Digital Excellence Award.
Key Responsibilities:
- To provide class leading customer support via phone and email to efficiently troubleshoot and diagnose issues as well as delivering clear, effective solutions to ensure a positive customer experience
- Triaging the service desk and assigning priority to issues based on a priority matrix
- Write and update support cases on a service desk, and liaise with internal teams where necessary for resolution
- Support an established Account Management team to maintain and manage a class leading onboarding experience and ongoing customer support
Key Skills
- Excellent telephone manner
- Ideally 2 years of experience working within a customer service role
- Good verbal and written communication skills both with customers and other team members
- General IT Competence (Microsoft Office Suite, Windows)
Advantageous but not essential:
- Experience of working with digital imagery
- Experience in customer relations and building rapport with customers
- Experience with more technical systems (SQL, reading log files)
- Experience with networking (hardware & software)
- Familiarity with MacOS
- Full UK Driving Licence
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
