We are seeking a dynamic, results-driven Sales Advisor who thrives in a consultative sales environment and is passionate about creating extraordinary travel experiences.
Imagine Cruising is a UK-based cruise and tour specialist with global offices in Australia, New Zealand, and South Africa — and we are now expanding into the U.S. market. We curate once-in-a-lifetime, bucket-list itineraries that combine world-class cruise vacations with expertly escorted tours, luxury rail journeys, and premium hotel stays.
We are cruise specialists — but we offer far more than just a cruise.
This role plays a critical part in delivering the first stage of our customer journey. We are looking for a driven sales professional who can confidently convert inbound inquiries into unforgettable travel experiences while consistently achieving KPIs.
Initial onboarding includes a 4-week training period in the UK, with potential future opportunities to visit our international offices for top performers.
Key Responsibilities:
- Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
- Build rapport quickly and recommend tailored cruise-and-tour holiday packages
- Present complex, high-value itineraries with confidence and expertise
- Create meaningful customer engagement, overcome objections, and close sales
- Offer alternative solutions when original itineraries do not align with client preferences
- Meet or exceed KPIs related to:
- Conversion rates
- Gross margin delivery
- Data capture accuracy
- Enquiry handling performance
- Accurately calculate pricing and deliver timely, detailed quotations
- Complete booking administration with precision and compliance
- Collaborate within a high-energy sales team to drive collective performance
- Work cross-functionally to ensure a seamless and premium customer journey
- Adhere to call centre compliance standards, including ABTA regulations, and data protection policies
Skills & Experience
- Sales experience required
- Preferably within a call centre environment
- Travel and/or Cruise sales experience would be desirable
- Strong computer literacy
- Working knowledge of Excel, Word, Outlook, and internet research tools
Critical Competencies
- Highly motivated, goal-oriented sales professional with strong self-discipline
- Proven ability to achieve and exceed KPIs in a commission-based environment
- Strong commercial acumen, including understanding gross margin and profitability
- Skilled at building rapport and establishing trust quickly
- Adaptable communication style to deliver personalized service
- Organized and accountable, with a strong sense of ownership
- Resilient and energized by working in a fast-paced, target-driven environment
- Excellent listening, negotiation, and closing skills
- Flexible availability, including weekends and extended hours as required
- Exceptional attention to detail
Financial Information
- 28 days Annual holiday including bank holidays
- Health care cover
- Birthday leave
- Contributory Pension scheme
- Free Car Parking
- Competitive Salary & Commission
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
