About Us
Deakin’s Plumbing & Heating is a family-owned and operated business dedicated to providing a high-quality service to every customer. Since 2009, our focus on quality, integrity, and customer care has established us as a trusted name within the industry. As a family business, we foster a positive, supportive workplace where every member of the team is valued.
Key Responsibilities
- Handling incoming calls from domestic and commercial customers, engineers, and suppliers, offering support and administrative assistance
- Managing a portfolio of customers and ensuring their needs are met
- Organising engineers’ and managers’ diaries and scheduling customer appointments
- Uploading compliance certificates to customer portals and updating job notes
- Managing the email inbox and dealing with all incoming queries
- Ordering van stock, remedial job materials, and any equipment required by engineers
- Coordinating vehicle fleet MOTs, services, and completing vehicle checklists
- Keeping customers fully informed on job progress and managing any issues that arise
- Raising invoices for completed works and following up on outstanding payments
- Ensuring engineers progress and close off jobs in the operating system once works are completed
- Reviewing, actioning, and updating the business on the progress of customer works
- Ordering stock and parts required by engineers to complete jobs
Criteria
- Strong computer skills, including experience with systems, Google Suite, Excel, Word, etc.
- Excellent customer service abilities
- Strong organisational skills
- Experience in a customer-facing role
- Ability to manage challenging situations professionally
- Demonstrated commitment to outstanding customer service
- Experience working in a fast-paced environment
- Proven ability to take ownership of customer queries
- Excellent communication skills
- High attention to detail
- Strong problem-solving abilities
- Good time management skills
- Flexibility to support customer and business needs
- A strong team player
Job Type: Full-time
Experience:
- administration: 2 years (required)
Work Location: In person
