**1 x full-time role; 1 x 30 hours per week **please state on your application form which role you are applying for
**Part-time salary will be pro rata based on hours
Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a full time Housing & Benefit Advisor to make a real difference.
In this role you will provide provide tailored support to individuals and families in temporary accommodation (TA) or at risk of losing their tenancies. The postholder will hold a caseload and work with those households in order to support them sustain their tenancy and obtain suitable positive solutions to their homelessness.
This role requires strong decision-making, risk awareness, and a solid understanding of housing legislation and tenancies in order to support vulnerable households whilst also protecting revenue streams.
You will ensure that residents fully understand their responsibilities to adhere to their licence conditions, pay their accommodation charges and the consequences of non-payment and non-compliance.
The work undertaken by the postholder directly influences and impacts the effectiveness and workload of multiple teams to include Housing Management, Income Officers, Move On Officers, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customers Services and many external support agencies.
This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties which demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging particularly when working with complex and vulnerable residents and requires resilience and self-awareness from the post holder.
What We’re Looking For
We’re seeking a proactive and well-organised individual who can build effective relationships with residents, colleagues and stakeholders and who is confident working in partnership with a range of stakeholders. This is a dynamic, fast-paced role that requires flexibility, adaptability, and the ability to navigate complex situations while delivering effective solutions.
Closing Date: 06/09/2026
Interview Date: W/C 14/09/2026
Further Information
For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:
Sharon Duffield - Housing Accommodation Manager
Email: [email protected]
Tel: 01508 533893
People Team: [email protected] Tel: 01508 533995
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.
You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
To hear why our employees think that working for us is so special, please visit our website.
How to apply
If you are an external applicant, please apply via our website.
For internal applicants, please apply via the internal website found through the job portal on Connect.
The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.
South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Pay: £28,415.00-£31,853.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
