The Team
The AI Services team is responsible for exploring, testing and shaping the future of AI-powered experiences across the organisation. Working at the intersection of design, product and engineering, the team creates proof-of-concepts, prototypes and early-stage products that demonstrate how emerging technologies can deliver meaningful value for customers and the business. Some initiatives will remain experimental, while others may evolve into strategic products, creating opportunities to become a founding designer on entirely new experiences. The team leverages design thinking, rapid experimentation and customer-centred design practices to help transform ideas into tangible outcomes and inform strategic decision-making.
The Role
We are looking for a passionate and creative UX Designer who wants to design the next generation of AI-powered products and experiences. This is not a traditional UX role. We need someone who is excited by emerging technology, curious about how AI systems work, and comfortable working closely with engineers to shape experiences that are both technically feasible and highly valuable for customers. You will combine strong UX craft with technical curiosity, understanding how AI capabilities, model behaviour, architecture, cost and performance considerations influence the experiences we create. You should be motivated to continuously learn, experiment with new technologies, and bring those learnings back to the team through prototypes, demonstrations and practical application.
Most importantly, you should care deeply about the end user, regularly engaging with users, critiquing and validating ideas through testing and helping the wider team embed a culture of learning and experimentation.
What You'll Be Doing
- Produce user-centred AI-powered experiences, prototypes, user journeys and interaction flows from concept to execution and beyond.
- Design, build and test proof-of-concepts that explore new technologies, AI capabilities and emerging opportunities.
- Work closely with engineers to understand AI capabilities, technical constraints and architectural considerations.
- Conduct customer interviews, usability testing and concept testing to ensure experiences solve real user problems.
- Create high-fidelity prototypes that help stakeholders understand opportunities and make decisions quickly.
- Leverage native device capabilities including voice, camera, biometrics, notifications and on-device intelligence when designing experiences.
- Present concepts, prototypes, recommendations and learnings confidently to senior stakeholders and leadership teams.
- Create design artefacts and strategic outputs that support successful handover into delivery teams.
- Actively explore new AI tools, platforms and capabilities, sharing learnings and helping raise capability across the wider team.
Facilitate design-led workshops and collaborative sessions with product, engineering and business stakeholders.
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What You Should Have
Don't worry if you don't have it all.
Below is an overview of the skills and experience we are looking for, but remember, it's your attitude, curiosity and ability to create impact that matter most.
Essential
- Significant experience working as a UX, Product or Experience Designer across web and mobile products.
- A strong portfolio demonstrating high-quality design craft, AI-native experiences, understanding of AI-design conventions, prototypes or products, with clear evidence of your contribution.
- Experience designing, validating and optimising solutions through customer research, usability testing, analytics and experimentation, with the ability to define success metrics and use data to continuously improve experiences.
- Experience building prototypes using AI tools, platforms or modern design and development technologies, with an ability to learn and apply emerging capabilities quickly.
- Comfortable working closely with engineers and discussing technical concepts, implementation approaches, architectural considerations and trade-offs.
- Excellent communication, storytelling and presentation skills, with the ability to confidently present to senior stakeholders and executives, influence decision-making and drive initiatives forward with a high degree of autonomy.
Applicants must be permanently Northern Ireland and hold the relevant right to work status. We are unable to offer sponsorship
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Desirable
- Experience designing AI-native, conversational, agentic or multimodal experiences.
- Experience working within complex domains, developing deep domain expertise and translating business, operational or regulatory requirements into intuitive user experiences.
- Experience contributing to early-stage product discovery or innovation initiatives.
- Understanding of AI architecture, prompting, retrieval, tool calling or agent orchestration.
- Experience using front-end technologies or building coded prototypes.
- Experience taking concepts from exploration to delivery readiness, creating strategic design artefacts, vision, and implementation guidance that enable product teams to successfully build upon and evolve solutions over time.
- Experience working with design systems and accessibility standards
Understanding of AI-powered experiences and a genuine interest in how Large Language Models, agents and emerging AI technologies work, including their capabilities, limitations and associated risks
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Please note that this is NOT a remote role, you will be required to come into the office 2 days per week.
We are committed to attracting diverse talent and supporting flexible working. Applications from candidates wishing to work four days per week are welcomed and will be considered in line with business and team requirements.
So that's us. Thanks for taking the time to read this far. We look forward to hearing from you if you fancy joining an innovative technology company that runs locally and is supported by a well-established, highly recognised Fortune 500 company in the US.
Aflac Northern Ireland is an equal opportunities employer.
